Creative Document Specialist

  • Freshfields Bruckhaus Deringer LLP
  • Manchester, UK
  • Jun 20, 2020
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This role presents an opportunity to join our Document Specialist team in the firm’s Global Centre based in Manchester. The team delivers high quality, efficient and comprehensive document production service to our fee earners (lawyers) globally, with a focus on excellent customer service and continuous improvement.

Working alongside a team of document production specialists and creative specialists, you will utilise your advanced skills to support fast, accurate and enhanced document production through effective use of the appropriate tools and innovative technology adopted by the firm.
Key responsibilities and deliverables
Produce all work to the highest standards of accuracy within strict deadlines, including:
  • Creating, formatting and updating a wide range of presentations, training guides, posters and other collateral, adhering to the house style and utilising the appropriate templates and tools to ensure efficiency, accuracy and consistency.
  • Converting documents across various packages into house style using firm templates.
  • Troubleshooting textual, graphic and printing issues across all packages.
  • Accurately interpreting complex fee earner briefs and producing documents within the required timescales, seeking clarification when necessary.
  • Proofreading and quality checking all work to ensure that completed documents are delivered accurately and to an appropriately high standard. Ensuring all edits have been inserted and make logical and grammatical sense.
  • Adhering to working practices for the function.
  • Ensuring own technical skills are maintained and updated, including developing extensive knowledge of the firm’s global document templates.
  • You will need a solid understanding of our corporate branding and will support the creative supervisor to ensure that the creative output of the service is aligned with the firm’s brand strategy through:
    • Maintaining close relationships with the firm’s in-house design studio and colleagues to keep up to date with current branding nuances;
    • Making informed judgments over new briefs which are not brand compliant, escalating where appropriate to the creative supervisor or personally liaising with requestors to negotiate a satisfactory course of action; and
    • Maintaining professionalism while defending the brand and proposing appropriate, professional standard solutions.
Key requirements
Must have previous art working and design experience in digital and print. Must possess the confidence and motivation to challenge and improve the way that work is done.
Technical Skills:
  • Advanced level of skill in all MS Office packages.
  • Intermediate experience of creative packages in Adobe Creative Suite.
  • Excellent customer service skills.
  • Strong communication skills both written and oral.
  • The ability to plan and prioritise workload and work fast and accurately and meet deadlines under pressure.
  • The ability to work as part of a team.
  • Flexible and proactive approach.
  • Committed to personal development.
  • Brand awareness with an ability to discuss and clarify briefs.
  • Experience of working in a high pressure, fast paced corporate environment.
  • Strong attention to detail.
  • Proven problem solving and troubleshooting skills.
Personal skills and attributes:
  • Proven ability to work well in teams and with stakeholders at every level.
  • Proven resilience and the ability to remain calm under pressure.
  • Strong communication skills both written and oral.
  • An inherent drive for professional and personal development.
  • A positive and enthusiastic attitude.
  • Proven independence and maturity in decision making.
  • Excellent customer service skills.
  • Experience of working in an environment with a focus on continuous improvement.
  • Foreign language speakers are desirable.

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Please note that, in line with the requirements of the UK Border Agency, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EEA candidate can fill the position.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.

Experience level of the applicant we want

Some work experience, Graduate