Fraud Analyst

  • FIS Global
  • Manchester M3, UK
  • Jun 17, 2020
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine


Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

The Transaction Monitoring Team in Manchester are a crucial function helping to protect our customers from the risk of financial loss. The team are responsible for making risk-reward based decisions to mitigate against the risk of loss. We are a bustling hub of activity and a great place if you enjoy investigations, analysis and have an inquisitive mind for spotting trends, scams and financial risk. 

What you will be doing

As a Fraud Analyst you’ll be responsible for the daily monitoring of Merchants activity worldwide completing end to end investigation of cases generated through our fraud monitoring system. You will complete merchant risk reviews ensuring cases are completed within our SLA's. You’ll be the first contact point for risk advice, process guidance and system knowledge to both external and internal customers. 

What you bring:

  • Experience of financial & risk management
  • Customer service experience
  • High standard of written and verbal communication
  • Good attention to detail
  • The ability to handle potentially confrontational situations
  • An open, honest and collaborative style.

 Added bonus if you have:

  • Fraud risk management in a cards environment
  • Knowledge of credit risk, money laundering and compliance
  • Knowledge of the chargeback processes 

What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • A work environment built on collaboration, flexibility and respect
  • Varied and challenging work to help you grow your technical skillset 

Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business. 

Privacy Statement 

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. 

Sourcing Model 

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Experience level of the applicant we want

Some work experience, Graduate