Customer Service Adviser - Homeworking

  • Capita Plc
  • Manchester, UK
  • May 09, 2020
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine


Support a faster national response as a customer service adviser

We’re supporting our clients to adapt to the unprecedented circumstances brought about by COVID-19. We’re currently recruiting for essential roles, which will help our clients deliver vital services for people and businesses at this time.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

As a customer service adviser, you’ll be assisting people across the country, offering support and answering questions, so that they can manage during this unprecedented time.

We’ll provide you with the technology, software and training you need to get started, and we’ll be there to help and guide you on how to work effectively from home. However, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and you’ll be helping to create a stronger future for everyone.

What you’ll be doing:

  • supporting with inbound calls within a virtual contact centre
  • delivering a service which makes your customers feel valued
  • dealing with a number of customer questions and queries.

What we’re looking for:

  • confidence and the ability to communicate clearly and effectively
  • an ability to learn new skills quickly including adopting new processes and technology
  • an ability to think on your feet and adapt to different situations
  • a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
  • as you’ll be working from home, you’ll also need a suitable workspace and a broadband connection (at least 5MB download and 1MB upload speeds).

What’s in it for you?

  • A competitive salary (£19,344 pro-rata)
  • 22 days’ holiday (pro rata) plus public holidays
  • Pension scheme and a childcare scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact. Please note, you’ll need to be vetted to UK national BPSS or DBS standards, before we can offer you a position.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Reference ID: 10011441

Job Types: Full-time, Contract

Salary: £19,344.00 /year


  • Work From Home


  • customer service: 1 year (Preferred)


  • A-Level or equivalent (Preferred)

Experience level of the applicant we want

Some work experience, Graduate