Support a faster national response as a customer service adviser
We’re supporting our clients to adapt to the unprecedented circumstances brought about by COVID-19. We’re currently recruiting for essential roles, which will help our clients deliver vital services for people and businesses at this time.
Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.
As a customer service adviser, you’ll be assisting people across the country, offering support and answering questions, so that they can manage during this unprecedented time.
We’ll provide you with the technology, software and training you need to get started, and we’ll be there to help and guide you on how to work effectively from home. However, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and you’ll be helping to create a stronger future for everyone.
What you’ll be doing:
What we’re looking for:
What’s in it for you?
You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact. Please note, you’ll need to be vetted to UK national BPSS or DBS standards, before we can offer you a position.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Reference ID: 10011441
Job Types: Full-time, Contract
Salary: £19,344.00 /year