1st Line Standard Support Analyst

  • boohoo
  • Manchester, UK
  • Feb 26, 2020
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine


To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.

Tasks, Duties & Responsibilities: 

  • Install, configure and upgrade operating systems and software, using standard business and administrative packages.
  • To be responsible for an area of technical expertise
  • Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration
  • Act as a technical resource to assist the business users
  • Make hardware and software acquisition recommendations
  • Maintain current knowledge of hardware, software and network technologies

Ideally you will have the knowledge and experience in working with:

  • Active Directory (AD Manager Plus)
  • Windows 10 & Office 2016 and above
  • Both Mac and Windows devices experience
  • Office 365
  • Network Patching
  • Wireless Technology – Mobile devices
  • Manage Engine Service Desk or anything similar
  • ITIL Foundation minimum

The successful candidate will possess at least some knowledge of the above technologies. You will operate the help-desk, liaise with clients and suppliers, record and monitor system issues resolving or escalating when required.

Experience level of the applicant we want

Some work experience, Graduate