Technology Apprentice (First Line Support Analyst)

Mishcon de Reya is an independent law firm, which now employs more than 900 people with over 550 lawyers offering a wide range of legal services to companies and individuals.

Based in London, the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work it undertakes is cross-border, multi-jurisdictional and complex, spanning six core practice areas: Corporate; Dispute Resolution; Employment; Intellectual Property; Private; and Real Estate.

Mishcon de Reya has grown rapidly in recent years, showing more than 80% revenue growth in the past five years alone. In 2015, the firm moved into a purpose designed building on Kingsway, and has converted to both an alternative business structure and LLP.

Mishcon de Reya prides itself on the diverse range of people who make up the firm. The central role played by the Academy, the firm’s in-house place of learning, development and new thinking, and its active and innovative social impact strategy are reflected in its Investors in People Platinum standard.

The Department

Our Technology team also continues to go from strength to strength and we are involved in some incredibly exciting and innovative initiatives across the firm. Rather than being considered a necessary support function, our Technology department is an integral part of the strategy of the firm and this is reflected both by the level of Tech investment and how Technology initiatives are discussed at the most senior level.

The Opportunity

This is a fantastic opportunity for a bright and enthusiastic Apprentice to be part of this exciting team for an 18 month programme. The Apprentice will gain valuable hands-on experience, with the opportunity to experience time across all areas*, thus generating a real in-depth understanding of how a successful Technology function operates within a leading London Law Firm.

This role will work closely with the Mentor and Manager in the Tech Support team who will create a positive and supportive working environment that will enable the Apprentice to put their academic learning into practice, whilst having the opportunity to add real-time value and contribute to each team.

Duties and Responsibilities

• Provide first line support, log service desk calls from the end-users
• Log all actions taken and resolutions
• Provide administrative support to the Technology Department
• Where necessary escalate the call, in a timely manner, to a Training & Application or Technical Support Analyst as appropriate
• Take ownership of issues and be proactive when dealing with queries
• Keep the end-user and other members of the team informed of progress as appropriate.

Skills/Attributes

• 3 A-Levels at grade BBB and 6 GCSEs at grade A*-C or equivalent, desired but not mandatory.
• Working knowledge of Microsoft Products in particular Office 2016 (Word and Outlook) and Windows 10
• Excellent attention to detail
• Excellent telephone manner
• Excellent organisational skills
• Good problem solving skills
• Ability to communicate effectively with people at all levels
• Ability to work independently and as part of a team
• Personable and confident, able to build relationships with partners/ key stakeholders
• Resilient and calm under pressure
• Adaptable and flexible approach
• Pro-active and takes initiative.

All training will be provided by our Training provider and as part of your role you will have 20% of your time allocated to self-study.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Diversity & Inclusion lie at the heart of our core values. At Mishcon de Reya, our aim is to promote and foster a culture which embraces diversity, respect for the individual and the expression of talent, to empower individuals to fulfil their, and the firm’s, potential. In order to support this, we recognise the importance of flexible and agile working and are open to having conversations on how this could work for you and our business.