Customer Support Associate, Private Client Team

  • WorldFirst
  • London, UK
  • Jan 23, 2020
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine


WorldFirst is looking for a Customer Support Associate to join our Private Client Team. This is an exciting opportunity for an individual with an interest in the International payment space and who enjoys delivering genuinely exceptional service to customers.

What you will be doing:

  • Acting as the first point of contact for client enquiries by phone and email, taking ownership of these and managing through to completion.
  • Reporting back on customer trends, helping us further develop our products and services.
  • Working with operational departments within the company to help ensure smooth running of the department.
  • Working closely with the relationship managers to improve the customer experience.

You should apply if you are:

  • Motivated to give our award-winning service to all customers you come in to contact with.
  • Highly organised and an expert at managing your time effectively.
  • Accurate with excellent attention to detail, able to swiftly identify and resolve issues.
  • Personable, empathetic and committed to assisting customers with their requirements.
  • Keen to be part of a high performance team working in a key area of the business.
  • Fluency in written and verbal English

What we offer:

From day one you'll find yourself part of our friendly, innovative and internationally collaborative team. Our People First culture means our staff are empowered to take chances and build real connections. And, we offer opportunities to grow – whether that means joining one of our international offices or broadening your skill set through training from our dedicated Talent Development team.

You can also get involved in Together@WorldFirst: our social, charity, well-being and inclusion committees made up of employees who are passionate about making a difference, not only to the lives of fellow WorldFirsters, but to the wider community too.

  • A competitive salary
  • An excellent benefits package including annual discretionary bonus scheme, company pension scheme, private health cover, cycle-to-work scheme
  • Family benefits including enhanced maternity, paternity and shared parental leave policies, and maternity and returnee back-to-work coaching
  • 25 days holiday plus your birthday off and 3 life event days during your career with WorldFirst
  • Perks, including; Annual volunteer day, season ticket loan, free breakfast & fruit, Friday drinks fridge, business casual dress code, gym discounts, bi-annual company parties

WorldFirst is an Equal Opportunities employer. We celebrate diversity and are committed to providing a welcoming environment where inclusivity is the norm, and our employees genuinely feel they can bring their whole true self to work.

WorldFirst welcomes conversions around flexible working arrangements.

WorldFirst is happy to offer additional support throughout the interview process where needed.

Who we are:

WorldFirst is an innovative global payment platform, helping businesses and people prosper by making the movement of money around the world faster, easier, safer and cheaper. Dedicated to driving pioneering technology, our growth is driven by our product development and international expansion, enabling us to power the next generation of global businesses.

Since our inception in 2004, we have been setting a new standard for the foreign exchange market and have transferred more than $70bn to date. Our diverse team of 650 specialist individuals span across 8 global offices, helping over 250,000 customers worldwide receive outstanding product offerings alongside dedicated award-winning customer service

Our mission to build the world’s best financial services platform for international commerce accelerated upon joining the Ant Financial Services Group. Ant supports over 1.2 billion customers and is dedicated to using technological infrastructure to provide inclusive financial services to individuals as well as small and micro businesses. Together, we believe financial services should be simple and we share Ant’s vision of "bringing the world equal opportunities”. Becoming an Ant Financial company allows us to leverage one of the largest global commerce ecosystems with a platform for long-term growth across our key markets.

Experience level of the applicant we want

Some work experience, Graduate