Customer Success Executive

  • RELX Group
  • London, UK
  • Jan 23, 2020
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine

Description

At Cirium we are proud. Proud of our heritage, since 1909, and proud of the future business we are building together. Our people are at the centre of who we are. Whatever your background you are welcome. We are looking for talented and dynamic team players who focus on delivering successful outcomes. We are a business where three out of our seven leaders are women, over 20 languages are spoken, where some leaders have grey hair, and some have purple. Where our sales teams take time out to support local schools and our product teams champion local women back into the workplace. 

Some things you might not know about Cirium:

Cirium supplies data to market leading aviation and aerospace companies you use every day – our data powers the aviation industry and supports seamless travel for millions worldwide 

Cirium has 10 offices worldwide and we celebrate our global diversity through events and networks throughout the year 

A strategic partner of IATA, the association of world airlines, we have also been recognised as the Aircraft Appraiser of the Year, an Aviation 100 Award, six times in the last seven years 

One of our offices is on a runway and we have our own pub, The Goose.

Cirium is part of RBI, which is part of RELX, a FTSE 100 traded company (which was just named by Forbes as one of the world’s most innovative companies). Our benefits stand out (they even include two days a year for you to dedicate to the charitable activity of your choice). Cirium and RBI are founding members of the Tech Talent Charter, committed to increasing the ratio of women and under-represented groups working in technology  

The Role:

Reporting to the Aerospace Regional Sales Manager and as part of our EMEA Sales Organisation this role is a customer relations position to support the users of Cirium’s solutions.

The role will focus on contributing to the success of the team by developing and maintaining relationships with users across the Cirium’s client base. Responsibilities will include supporting the user on-boarding process; training users, analysing usage reports and increasing the level of active users and overall user satisfaction. The role will include occasional international travel to conduct training with clients although most contact will be through conference calls, Webinar and e-mail.

Experience

  • Excellent inter-personal skills
  • Highly self-motivated, organized and be able to manage own time
  • Flexible and proactive approach to work, with an ability to network and source information
  • Ambitious to progress through either a Customer Success career or transition into Sales
  • Knowledge/ Interest in Aviation/ Aerospace in a plus
  • Previous experience of working in a customer environment is advantageous but not essential
  • Bi-lingual in another European language is advantageous but not essential

Experience level of the applicant we want

Some work experience, Graduate