Technical Analyst, IT Onsite Support, Internal Services

  • Deloitte
  • Manchester, UK
  • Dec 06, 2019
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Description

The emphasis is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the IT Department. The role involves working in a busy and lively office, which at times can be pressurised. The role would ideally suit someone with at least two years’ experience working within a Technical role with good problem solving and excellent people skills.  There is an occasional requirement that the successful candidate be willing to travel to other offices within the UK Firm during the working week. 

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. 

Are you looking to return to the workplace after an extended career break? 

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application. 

Your role

  • Reports to Regional Supervisor
  • Ensuring incidents are updated and customers receive support in a timely manner
  • Second line software and hardware support to customers both office based and remote, including proactive advice and training
  • Maintaining a high level of customer satisfaction across the business 
  • Installation, configuration and administration of desktop and laptop PCs & tablets (including Apple MacBook’s), printer hardware, & mobility devices (Apple) remote tools
  • Cable Management – Physical and admin
  • Occasional travel to other UK offices to provide holiday/sickness cover
  • Emphasis on taking initiative whilst following procedures and working with systems and processes
  • Responsible for providing an extremely high level customer focused On-site support service to all members of the firm
  • Event IT Support required onsite/offsite 
  • Dealing with Major Incidents & Problem Management escalations 
  • Regular liaison with hardware maintenance company to ensure equipment is repaired in accordance with maintenance agreement
  • Regular liaison with internal and external technical/network engineers when necessary
  • Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. 

Location: Manchester

Work pattern: Permanent / Full time

Working hours: Mon-Fri 09:00-17:30  

Your professional experience 

Applicants should have a knowledge and understanding of the following key applications and hardware: 

  • Microsoft Windows 8.1/10 
  • MAC El Capitan OS
  • Microsoft Office 2010/2013 
  • Microsoft Internet Explorer 
  • Skype for Business 2013

Your service line: Internal Services 

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.  

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm.  The recruitment team will provide further detail as you progress through the recruitment process.

 

Experience level of the applicant we want

Some work experience, Graduate