Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Global Technology Support Centre (GTSC) Analyst to join our team in Manchester.
The Global Technology Support Centre at Latham & Watkins operates to the highest standards measuring success through Key Performance Indicators like:
This is a true reflection of the expertise and quality upheld by our GTSC analysts, so if you consider yourself to be an expert in your field and hold customer service at the heart of what you do, then please get in touch as we’d like to have you as part of our dynamic team!
You will be working within a follow-the-sun support model alongside colleagues in Los Angeles and will be expected to provide expert technology support to our lawyers, paralegals and staff across all of our global offices via telephone, email, chat and remote access systems with an emphasis on quality over quantity – this isn’t a ‘log and flog’ Servicedesk, we want our issues and requests to be resolved at the first call as often as possible.
Responsibilities and duties will include:
A key to Latham’s success and our continued ability to deliver the highest quality service to our clients is our “one-firm” culture – a spirit of teamwork and shared commitment to quality across our offices worldwide that has long distinguished Latham from other law firms.
Join our team if you:
The below are desirable but not essential:
Please note, the hours for this role will be between 1:00 PM to 9:00 PM, Monday through Friday.
We encourage you to apply!
Successful candidates will not only be provided with an outstanding opportunity, which includes continuous development via our in-house training system, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes health insurance as well as group income protection and life assurance, a pension plan, wellness programs, employee discounts and more.
Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.