IT Field Support Analyst

  • Johnson Controls
  • Manchester, UK
  • Nov 07, 2019
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine

Description

IT Support Engineer will be responsible to monitor and maintain the computer systems and mobility devices of the organisation. It will install and configure computer systems, mobility devices, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.

How you will do it
  • Install and configure computer systems, mobility devices, printers, telephones
  • Monitor and maintain computer systems and mobility devices;
  • Configure user rights for various applications;
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults;
  • Replace parts as required;
  • Provide support, including procedural, documentation;
  • Follow diagrams and written instructions to repair a fault or set up a system;
  • Run network applications to support systems and users;
  • Support new applications;
  • Respond within agreed time limits to requests for support
  • Work continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritise and manage several open cases at one time;
  • Rapidly establish a good working relationship with other professionals in order to make necessary repairs;
  • Test and evaluate new technology. 
Qualifications
 
What we look for
  • Trouble Ticketing applications
  • Good analysis and troubleshooting skills
  • Windows Desktop experience
  • Mobility (iOS/Android) experience
  • Basic Networking experience
Who we are

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Experience level of the applicant we want

Some work experience, Graduate