As a Service Desk Analyst working from our Soapworks office, you will be part of our fast-paced enterprise Service Desk which acts as the single route in for technology related issues. Highly customer focused, you will be the ‘face’ of Technology, acting as the first point of contact for colleagues to raise, triage and manage incidents (P1-P3) and user service requests.
You will be able to apply your technical expertise to take the lead in driving the resolution of issues owned by the team. This will include aiming for a high first time fix rate of incidents across our network, systems and offices; together with support of users’ PC's such as password resets, installing software and resolving user issues.
You will support colleagues across TalkTalk Technology, TalkTalk Business, TalkTalk Consumer and our outsourced partners, ensuring issues are resolved within SLA and keeping them informed throughout the life of their issue.
Due to the nature of the role, this is an office-based position, working out of our Soapworks campus.
Service Desk Analyst (24/7 Shift work)
How will I add value in this role?
You'll have PMO or Release coordinator experience with a good understanding of PM methodolgies and experience in MI, Reporting or Planning.
You will have a strong technical background and proven organisational and communication skills. A highly costumer focused person with a positive and flexible approach to work.
It would be also great if you have worked previously for a telecoms or a large company. ITIL knowledge is a large plus but is not required. We will provide you with all the support needed to develop yourself further!
We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also