Business Analyst

  • Freshfields Bruckhaus Deringer LLP
  • Manchester, UK
  • Sep 04, 2019
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine


Freshfields Bruckhaus Deringer LLP is a global law firm with a long-standing track record of successfully supporting the world's leading national and multinational corporations, financial institutions and governments on ground-breaking and business-critical mandates.

 Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams.

We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate. 

Location Overview 

The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective. Our Centre in Manchester is the first site to be established in the emerging Freshfields Global operating model. Our aspiration is to establish further sites in the US and Asia-Pacific in the coming years. 

Function Overview 

The IT Department is responsible for providing technology and support to enable fee earners and business services employees to operate efficiently both internally and with their clients. The IT department is comprised of two functions, Customer Services and Technology Services. These two functions work closely together with the shared goal of delivering strategic business value through the application of technology. IT operates as a global team with regional presence in most of our offices. Our centralised IT infrastructure is maintained and managed by Technology Services and Customer Services provides all business facing support and services.  


Role Purpose 

Business Analysis at the Freshfields is the practice of enabling change by identifying needs and recommending solutions that deliver value to stakeholders. 

Our Business Analysis Team establishes relationships with stakeholders, understands and analyses the requirements of the firm and individuals and ensures that the correct solutions are chosen and implemented.

A Business Analyst will provide detailed analysis of business and customer needs and will formulate  corresponding requirements. 

Key Responsibilities and Deliverables  

  • Applies tools and methods to identify the user experience, characteristics and tasks, and the technical, organisational and physical environment in which the product or system will operate;
  • Deeply analyse customer requirements providing clear, concise and objective analysis;
  • Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches;
  • Gathers information from the customer to understand their needs and detailed requirements. Facilitates open communication and discussion between stakeholders, using feedback to assess and promote understanding of need for future changes in services, products and systems.  Captures and disseminates technical and business information;
  • Ensures that there is a business perspective on how new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for pilot, etc;
  • Support Enterprise Architecture activities, such as capability planning and modelling; data and information gathering and management;
  • Support Evaluation and Idea phases by contributing to Business Cases and  Request for Proposals
  • Grow relationships with key stakeholders across IT and the firm;
  • Liaise between technical and non-technical stakeholders.

Key Requirements  

Desirable Technical Skills 

  • UML (including use cases, activity diagrams and state diagrams);
  • Stakeholder analysis;
  • GAP analysis and modelling;
  • Process re-engineering;
  • Requirements management and traceability;
  • Experience of existing systems in use within the firm.
  • Agile/SCRUM. 


  • Has worked international environments,
  • Previous work in a customer centric environment;
  • Proven stakeholder management skills.

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Please note that, in line with the requirements of the UK Border Agency, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EEA candidate can fill the position. 

Freshfields is a Ban the Box employer.   We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence).  You would have the opportunity to discuss the matter with us before we make a decision.


Experience level of the applicant we want

Some work experience, Graduate