Operations Support Lead

  • BP
  • London, UK
  • Aug 09, 2019
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine


BP has embarked on an ambitious plan to modernize and transform using digital technologies to drive efficiency, effective and new business models. You are the Operations Support Lead, managing a team of Operations Support Analysts to provide effective support and ensure services meet agreed service levels.

You will provide the team with technical knowledge and leadership and make sure their levels of technical training, awareness and experience are maintained.

Activities include ensuring compliance with IT&S standards and policies and service management processes, making recommendations for service improvements, and providing reports and management information on service performance.

You will act as a primary escalation point for operational issues and work closely with applications support when required to ensure end to end service.

Key Accountabilities

Team: You will develop your team’s capability to deliver the most efficient and commercially cost-effective operation. We expect every leader at BP to demonstrate leadership through delegation, motivation and trust. You will not just lead, but “do”. Our culture is exploring, thinking and doing, and you will live this every single day. You will develop operational strategies based on business challenges and opportunities by assessing root cause problems, carrying out benchmarking and making appropriate recommendations, leveraging BP assets.

Operations: You will be responsible for the day to day leadership and management of operations within your accountability area by continuously improving people’s performance, delivery processes and use of technology. You will drive a culture of continuous improvement within your team/s, encouraging and empowering innovation and the delivery of initiatives that optimize operational efficiency and effectiveness, including adoption of technologies that support efficiency and new ways of working.

Technology: You will build awareness of internal and external technology developments, managing the delivery of process and system improvements, identifying and implementing continuous improvement plans for Operations Support and ensuring best practice is shared across the team.

Relationships: Your Operations Group/s will be an important underpinning resource in the E2E service model for one or more services. This role will build collaborative working relationships with other groups where interdependencies exist in the E2E service model, working together on fault/problem resolutions, change execution and initiatives that optimize E2E support.
Safety and Compliance: Safety of our people and our customers is our highest priority. You will advocate and lead in this and promote a culture of security and compliance in everything that we do. You will ensure your team complies with IT&S service management processes and that these are well-understood

Job Advert:

Essential Education 
You will have a certified qualification from a recognized institute of higher learning, ideally in Computer Science, MIS/IT, or another STEM related subject.

  • You will have experience working within an Operational Support environment.
  • You will bring relevant experience in Team leadership and Resource/Activity management

Technical capability: 

Essential Skills:

  • Incident Management
  • IT Infrastructure 
  • IT Management 
  • Customer Service Support

Desirable Skills:

  • Relationship Management
  • Technical Specialism
  • Service Level Management 
  • ITIL CORE Processes
  • Asset Management
  • Availability Management
  • Capacity Management
  • Change Management
  • Configuration Management
  • Continuity Management
  • Incident Management
  • Problem Management
  • Release and Deployment
  • Project Management
  • Sourcing

Business capability:

  • Service Management
  • Process Management
  • Operations Support

Leadership and EQ:

  • You always empower people – encouraging positive team morale and ensuring that every team member with expertise has the power to make decisions, at the lowest possible level.
  • You always get the basics right, from quality development conversations to recognition and ongoing performance feedback. You can develop, coach, mentor and inspire others. 
  • You comply with BP's Code of Conduct and ensure your team does too. You also demonstrate strong leadership of BP's Leadership Expectations and Values & Behaviours.
  • You create an environment where people listen and can speak openly about the good, the bad, and the ugly, so that everyone can understand and learn.
  • You embrace a culture of change and agility, evolving continuously, adapting to our changing world.
  • You are an effective team player, naturally looking beyond your own area/organizational boundaries to consider the bigger picture and/or perspective of others, and building trust-based relationships with leaders and employees across IT&S and BP.
  • You are self-aware and seek input from others on your impact and effectiveness.

Experience level of the applicant we want

Some work experience, Graduate