BP has embarked on an ambitious plan to modernize and transform using digital technologies to drive efficiency, effective and new business models. You are the Operations Support Lead, managing a team of Operations Support Analysts to provide effective support and ensure services meet agreed service levels.
You will provide the team with technical knowledge and leadership and make sure their levels of technical training, awareness and experience are maintained.
Activities include ensuring compliance with IT&S standards and policies and service management processes, making recommendations for service improvements, and providing reports and management information on service performance.
You will act as a primary escalation point for operational issues and work closely with applications support when required to ensure end to end service.
Team: You will develop your team’s capability to deliver the most efficient and commercially cost-effective operation. We expect every leader at BP to demonstrate leadership through delegation, motivation and trust. You will not just lead, but “do”. Our culture is exploring, thinking and doing, and you will live this every single day. You will develop operational strategies based on business challenges and opportunities by assessing root cause problems, carrying out benchmarking and making appropriate recommendations, leveraging BP assets.
Operations: You will be responsible for the day to day leadership and management of operations within your accountability area by continuously improving people’s performance, delivery processes and use of technology. You will drive a culture of continuous improvement within your team/s, encouraging and empowering innovation and the delivery of initiatives that optimize operational efficiency and effectiveness, including adoption of technologies that support efficiency and new ways of working.
Technology: You will build awareness of internal and external technology developments, managing the delivery of process and system improvements, identifying and implementing continuous improvement plans for Operations Support and ensuring best practice is shared across the team.
Relationships: Your Operations Group/s will be an important underpinning resource in the E2E service model for one or more services. This role will build collaborative working relationships with other groups where interdependencies exist in the E2E service model, working together on fault/problem resolutions, change execution and initiatives that optimize E2E support.
Safety and Compliance: Safety of our people and our customers is our highest priority. You will advocate and lead in this and promote a culture of security and compliance in everything that we do. You will ensure your team complies with IT&S service management processes and that these are well-understood
You will have a certified qualification from a recognized institute of higher learning, ideally in Computer Science, MIS/IT, or another STEM related subject.
Leadership and EQ: