NPS provide market leading Document Management solutions to mostly Local Government but also Central Government, Health and the Private Sector. Over 200 customers and 120,000 users utilise our Document Management software (Information@Work) and you will be part of the team providing technical support to those customers and internal teams.
The EDRM Development and Support team is at the heart of our Local Government Technology team and its use of agile, innovative working practices and technology have helped to inform the technical strategy throughout the business. As part of this exciting, forward thinking team you would be trained and offered opportunities to build technical skills that blur the lines between end-user and technical support as a Technical Support Analyst.
The Technical Support Analyst will work with other Support Analysts, Developers, and Architects under the general supervision of a Support Manager.
The main functions and skills of a Technical Support Analysts are:
WHERE WILL YOU WORK?
You’ll be working as part of a wider distributed team with members based both in the UK and in Mumbai. Whilst face to face meetings will be required from time to time (UK) this role offers the ability to work from home providing flexibility for you and NPS.
In order to support home working the following will be required:
From time to time we will require face to face meetings and the ability to hand over equipment to other Support Analysts and staff. It is therefore desirable that you live within a reasonable travelling distance from either our Alderley Edge or Nottingham Bulwell offices to facilitate those meetings.
Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost)
25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days 4 x basic salary life assurance cover
A Group Pension Plan with fantastic employer contributions
A selection of tax efficient flexible benefits to suit your individual needs This role offers a competitive salary.
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. All roles as standard undertake a Disclosure Barring Service (DBS) check, some roles may require additional vetting such as NPPV/MOD.
Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.