Onsite Technical Support

  • HILTI
  • Manchester, UK
  • Jul 25, 2019
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine

Description

As a Field Customer Care Specialist at Hilti, you will be responsible for our Asset Management, service customers predominately within the Manchester/North West area.

You will cover such locations as: Manchester, Southport, Burnley and York.

This is a great opportunity for someone looking to start a career with a leading global brand!

Who is Hilti?

Unless you work in construction, you probably haven't heard of us. We're a hidden gem.

We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.

We regularly win Great Place to Work awards globally and have been on the Times Top 100 Best Companies to Work For list in the UK for the past 13 years – we are proud to have been voted #35 in 2019.

Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.

What does the role involve?

  • Travelling to customer jobsites / warehouses to manually tag customer assets, commodities and consumables with Hilti ON!Track Asset Management System tags.
  • Entering asset data into a customer-facing database using both a desktop and smartphone based system.
  • Training customers on the use of both desktop and smartphone ON!Track applications – From entering asset data themselves to using the system to best help their daily work.
  • Setting milestones and touch points with the customer, to support software integration as part of a Care Phase.
  • Nurturing relationships with customers, and helping them find the most innovative and software driven solutions for their needs during the Grow Phase.

What do we offer?

We really value our people and we've worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:

  • Genuine career advancement (more than 80% of all leadership roles are filled internally)
  • Competitive salary and above-average performance bonus
  • 6% employer pension contributions
  • Private Health Insurance and Employee Assistance Programme
  • 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
  • Paid leave to work on charitable projects
  • Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
  • Hilti branded van with fuel card

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Relevant functional experience, ideally retail experience or warehousing, in order to interact with internal and external customers.
  • Ability to manage time, multi-task and prioritize effectively.
  • Details oriented and pro-active –a consistent overachiever of goals and objectives.
  • Strong IT skills including MS-Office
  • Effective communication skills with excellent interpersonal abilities.
  • Willingness to travel across the Customer base predominantly field-based with intermittent office days and short overnight stays (expensed).

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to complete a short video or telephone interview.

If you need any support with your application please contact e1teamresourcing@hilti.com

Once you're in the formal process, there are three stages – a first interview with a Manager, a day-in-the-life 'field ride' to give you a real feel for the job and a final interview with a Director. We'll also pay your expenses if you have to travel to meet us.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.

Experience level of the applicant we want

Some work experience, Graduate