Service Operations Analyst

  • TalkTalk
  • The Quays, Salford, UK
  • Jul 01, 2019
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine


We are looking for a Service Operations Analyst to join our Service Operations team in Manchester, Salford Quays! 

As the Service Operations Analyst you will be responsible for ensuring the support of the Service Operations team by ensuring the tracking of actions and reporting to drive Service Excellence across Technology. 

How will I add value in this role? 

  • You will ensure the communication, reporting and ensuring actions tracked within the service operations function.
  • You will ensure that the Service Performance actions are completed
  • You will look after TLT reporting for Governance across Service Operations, including access control
  • You will create regular Management reports on Incident, Problem Management and adhoc reporting requests
  • You will also look after the Service Operations team page on our intranet (the Wire)
  • You will actively communicate via phone and email with other teams and suppliers.
  • You will Interface and track compliance actions within service Operations
  • You will conduct trend analysis of Priority 3 Incident tickets, and initiation of Problem investigations. 

What do I need in order to deliver in this role? 

Must have:

1. Strong written, verbal & presentation skills

2. Experience of coordinating teams

3. Excel skills

4. Strong Analytical skills

5. Experience in IT

6. Service Operational approach

7. An excellent Team Player

Be great to also have:

1. ITIL Certified
2. Strong IT background 

How will I be rewarded? 

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:

  • Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
  • Offer free TalkTalk broadband and TV
  • Provide an opportunity to participate in share schemes
  • Wellbeing and recognition schemes
  • Offer a range of discounts on shopping 

On top of all this, you get to choose your benefits flexibly around what works best for you!

Experience level of the applicant we want

Some work experience, Graduate