IT Support Analyst

  • Future Village
  • Slough, UK
  • Jun 03, 2019
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine

Description

We are recruiting for an IT Support Analyst who can share our ambitions and our values here at Furniture Village.   We have built a hugely successful retail business and a winning environment to work in.  We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.

Furniture Village is dependent upon the efficient and effective operation of technology systems to operate all areas of the business.  This is an excellent opportunity for a budding IT enthusiast to join an internal support team providing various levels of support via telephone, remote and onsite IT support across the UK.

The ideal candidate will have some previous experience of providing IT hardware support or software support, bespoke application support, be a recent university IT graduate, or someone who has recently completed their IT Apprenticeship. Retail experience is beneficial but not required.

Required skills/experience:

  • At least 1 years’ experience working in a 1st/2nd Line support role
  • Experience troubleshooting desktops, laptops, hardware & software
  • An understanding and working knowledge of troubleshooting Windows 7 & 10
  • An understanding of administration tasks in Office365
  • An understanding of networking (LAN, WAN)
  • An understanding and working knowledge of Windows Servers.

Key tasks and responsibilities:

  • Troubleshooting desktops, laptops, hardware, and software
  • Office 365 admin
  • Writing / updating user and system documentation
  • Maintaining records (e.g. asset database)
  • Network and some server administration
  • Working on SLA based technical support calls
  • Proactive and Reactive support,
  • Good interpersonal skills
  • OOH on call support duties
  • Travel from head office will be required
  • Some project work may be required.

What you can expect in return:

  • An excellent salary and benefits package including 28 days holiday rising with service to 33 days (inclusive of bank holidays)
  • An opportunity to develop and grow with the business
  • Generous discounts at Furniture Village

If you believe you have what it takes and are passionate about pursuing a career in retail, this is your opportunity to grow with us. 

Furniture Village is an equal opportunities employer and all offers of employment are made solely on merit.

Experience level of the applicant we want

Some work experience, Graduate