Internship - Research and Analysis, Business Relationships Management, ICTD New York

  • New York, USA
  • May 09, 2019
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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world

The UNICEF Internship Programme offers qualified and eligible students at both Headquarters (HQ) and Country Offices (CO) the unique opportunity to acquire direct practical experience in UNICEF's work and the United Nations system under the direct supervision of experienced UNICEF staff.

To be considered for an internship with UNICEF, applicants must meet the following requirements:

  • Be enrolled in an undergraduate or graduate degree programme (or recent graduate);
  • Be proficient in English, knowledge of an additional UN language is considered an asset; and
  • Have excellent academic performance as demonstrated by recent university or institution records.

Job organizational context

UNICEF’s Information and Communication Technology (ICT) function is in a state of transformation, in line with the recognition of the changing tide of the ICT world and the business environment in which it serves. The ICT function is focused on continued improvement of services for the realization of UNICEF’s mandate. It incorporates the implementation of improvements on how to better leverage technology for competitive advantage and business value optimization.

One such improvement is the strengthening of a Business Relation Management (BRM) function. The Business Relationship Managers recognize the need to strengthen and standardize certain ICT business processes. Accordingly, the Senior ICT BRM is seeking a Research and Analysis Intern to provide support with strengthening of the related ICT business processes.

Purpose of the internship

The Research and Analysis Intern is responsible for supporting the BRMs in researching and analyzing two broad topics: business requirements gathering and benefits realization. While there are a variety of ways to perform these two functions, there is a need to collate the best practice and create a convincing guideline tailored to the appropriate audiences.

The Research and Analysis Intern will also support the BRMs engagement with the respective Divisions in the cluster. Under the guidance of the BRM, the Intern identifies business partner needs and develops related documentation on their strategic investments related to ICT projects, ensuring they align with technology that provides maximum efficiency and effectiveness.

Key Duties and Tasks

  • Analyze best practices in business requirements gathering and create a set of document templates tailored for specific audiences;
  • Analyze best practices in benefits realization management and create a set of guidelines and templates for used by UNICEF staff that are responsible for implementation and maintenance of ICT projects;
  • Under the guidance of the BRM, support liaison activities between the cluster and ICT Solutions Center;
  • Support the identification and analysis of the ICT demands and objectives of business partners;
  • Support BRM Analysts in gathering data and analyzing business requirements. Assess business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advising on options. Provide support in formulation of feasibility studies and draft proposals for evaluation by ICT Project Governance entities;
  • Provide assistance in developing and documenting business cases.

This internship will be for a period of four to six months.

Qualifications and Competencies

  • Current student or recent graduate of an undergraduate or master’s programme in Management Information Systems, computer science, business administration, information technology management, professional studies or related field;
  • Fluency in English both written and verbal;
  • Experience in analysis of large amount of text and data;
  • Excellent Excel, Word, Visio and PowerPoint or similar tool skills;
  • Prior experience writing succinct papers tailored to various audiences (including non-technical audiences);
  • Working knowledge in business analysis, data management and business intelligence solutions is an asset;
  • Knowledge of business process analysis and design and ability to translate business needs into technical requirements is an asset;
  • Knowledge of data modelling, accounting and web traffic metrics is an asset.


A monthly stipend as contribution towards living and transportation expenses will be provided up to $1,500.00 for the selected candidate.

Due to the volume of applications received, only shortlisted candidates will be notified.

UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

Opening Date Wed May 08 2019 08:00:00 GMT-0500 (Central Daylight Time) Eastern Daylight Time
Closing Date Wed May 29 2019 22:55:00 GMT-0500 (Central Daylight Time)

Experience level of the applicant we want

College / Sixth form