An opportunity has arisen at DAI within our Response Coordination Centre (RCC) for a bright, ambitious and hardworking Technical Support Analyst. The RCC is the central function within DAI for effectively addressing and coordinating the speedy resolution of customers’ reported incidents. It is at the heart of the premium service that DAI pridesitself on.
This is an exciting opportunity to progress from an IT service desk environment into a technically challenging and rewarding role. You will be given full support to grow and develop your career at DAI and be rewarded well for hard work and commitment to the team. You will be choosing a career with a hugely successful company that is growing year on year and, who are looking for ‘life-long’ colleagues to grow with it.
We are one of the world’s foremost providers of technology solutions to the Warehousing and Logistics industry, with reference sites around the world for many of the world’s largest companies.
As a Technical Support Analyst you will be working within the RCC team and be responsible for providing essential day-to-day support to customers. The role will involve providing engineering support and acting upon and monitoring generated alerts.
You must be comfortable communicating directly with customers both by e-mail and telephone, and also have a strong software engineering or computing background.
The RCC is a shift based environment; hence any successful candidate would be expected to work shifts.
The role will typically require the ability to:
While you will be educated and supported on the job, an inherent aptitude to technical problem solving will be required.