Quality Control Telemarketing

  • Pawoon
  • Jakarta, Indonesia
  • Apr 10, 2019
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine

Description

  • Monitoring both live and recorded calls from Telemarketing Agents
  • Ensures that all agents use the same procedures.
  • Gather information to help the agent improve their performance
  • Facilitating calibration/group sessions regarding quality program
  • Prepares reports for management staff review.
  • Provides feedback to telemarketing team leaders and sales managers

Minimum Qualifications

  • Proven experience as Telesales / Telemarketing Lead/Manager
  • Outstanding communication skills and sales script methodology
  • In depth understanding of sales process quality control procedures and relevant legal standards
  • Excellent organizational and leadership skills
  • Excellent math abilities and working knowledge of data analysis/statistical methods
  • A keen eye for detail and a results driven approach
  • Proficient in MS Office

Experience level of the applicant we want

Some work experience, Graduate