Resolve Technician

  • Johnson Controls
  • Manchester, UK
  • Apr 08, 2019
Job - Full time Aerospace engineering Astronomy Biology Computer Science Chemical engineering Engineering Health Science Life Science Mathematics Medical Sciences Chemistry Civil engineering Physics Psychology Social Science Teaching/Academics Technology Veterinary medicine


What you will do

In our business we have a team who have a “passion to protect what matters most”. We are actively recruiting for a skilled Resolve Technician to be part of our great team to deliver high quality customer experience. We offer on-going training, job security and career development within a business that really does offer opportunity locally, nationally and globally.
We are looking for Resolve Technician for our exciting range of residential, commercial, industrial, public sector and blue chip customers.

How you will do it

The Resolve Team operates 24 hours a day and is the most adaptable and versatile operational department within the company. This is a phone based, security system technical support position that provides technical support to the field engineers and customers. In this role you will be using a broad range of monitoring and programming software, dealing discreetly with bespoke and high security customer requirements. Our Resolve Technicians will be scheduling remote system checks and remote fault diagnosis & technical troubleshooting.


What we look for

To be successful as a resolve technician you will have a background in customer service and an interest in problem solving. You will have experience in handling a high volume of calls and resolving customer problems quickly and efficiently. Experience in a technical problem solving or IT support role will be advantageous, and excellent communication skills are essential. You will have the ability to relay technical information to a non-technical audience.

Who we are – ADT Fire & Security

ADT is the UK's leading provider of fire, security and life safety systems for homes and businesses, offering 24/7 monitored burglar alarms, the latest smart security and lifestyle technology, CCTV systems, monitored smoke and carbon monoxide detectors and much more. Protecting homes and businesses across the UK & Ireland for over 150 years, we provide over 400,000 residential and small to medium business customers with round the clock protection, detection and peace of mind, keeping people, homes, business property and assets safe. ADT employs more than 1,000 dedicated and expertly trained Engineers to provide support around the clock ensuring that our security systems are working at all times. Locally, we operate in every region of the UK and Ireland across a network of over 40 branches and employ over 4,000 employees, providing our customers with regional presence, skills and expertise.

Experience level of the applicant we want

Some work experience, Graduate