Business intelligence Engineering Intern

  • Adobe
  • San Francisco, CA, USA
  • Dec 18, 2018
Internship Computer Science Engineering Technology

Description

The AEM Engineering Response Team (ERT) drives cross-functional response to critical technical incidents, acting as quarterback and customer advocate within Engineering, and as an expert representing the Engineering organization to our customers and partners. We ensure customer success by reducing the duration of escalations, increasing the quality of the response, and improving efficiency of engagements between Engineering and other Adobe teams. This internship opportunity will be focused on providing quantitative insights of customer interactions and product release metrics. 

Specifically, we are seeking world-class problem solvers who have a passion for data collection and visualization with a focus on execution and delivery. The ideal candidate will have a combination of both technical skill and business acumen. 

As a global player Adobe provides opportunities to work and collaborate across geos and cultures in a diverse workplace and within a highly involved community.  Your contributions will influence levels of engagement and improve the quality of customer experience with Adobe. 

Responsibilities:

  • Autonomously collect data and create reports to improve ERT process, taking care to document your work and train others with respect to the process and tools created.
  • Prototype and develop dashboards for data analysis.
  • Suggest and contribute to data collection process improvements.
  • Work with the ERT team as they plan and coordinate customer escalation activities such as calls or responses to inquiries.  

Requirements:

  • Working towards an MBA or Masters in Computer Science or similar degree from an accredited university or college.
  • Demonstrate experience, familiarity and ease with handling large data sets and crunching numbers.
  • Ability to translate business questions into structured analysis and data analytics into business insights.
  • Exceptional organizational, presentation, and communication skills as well as experience in the role of using statistical analysis.
  • Exceptional written and verbal communication skills with the ability to translate complex problems into simpler terms, and effectively influence both peers and senior leadership.
  • Ability to make data-driven decisions and highly results-oriented.
  • Effective communicator with an open-minded attitude within a diverse community of technical and non-technical stake holders.
  • The ideal candidate will have technical familiarity with tools such as Power BI or Tableau.  

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. 

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. 

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Experience level of the applicant we want

College / Sixth form