The Co-operative Bank

In the position of PMO Analyst, you will be required to support the central PMO team to manage the Bank’s Change Investment Portfolio. You will continuously improve processes and embed best practice across IT & Change. You will undertake analysis into MI produced by the projects and programmes across the Portfolio and produce reports into the relevant governance meetings and to the regulators. Key accountabilities   Lead training and coaching for programme and project teams on the Bank’s Change methodologies, processes, toolkits and templates Support the Leads in the central Portfolio PMO team in providing appropriate management controls for the aggregate portfolio, including: L0 / L1 Milestone delivery and timescales tracking Quality assurance controls Investment Spend (tracking FY budget, monitor cost governance, support quarterly / annual prioritisation) Strategic Plan Benefits (tracking, both hard...

The Digital Analytics and Insight team’s mission is to make data-driven decision making a reality, by providing robust analytics that is understood and utilised across the entire business. As a Digital Analyst, you’ll conduct customer and web analytics to understand customer behaviours and their interactions with the Digital Banking channels to identify, and recommend, ways to improve the customer experience overall Digital Sales and Service performance metrics. We're looking for an ambitious graduate to develop their skills within the bank.  Key accountabilities   Responsible for the development of quality customer analytics and operational insights that evidentially contribute to the successful delivery of the Digital Sales and Service Performance Plans. Responsible for the data quality and analysis to create compelling evidence-based and actionable data stories to share with stakeholders to drive decisions, inform the...