First Central
Salford Quays, Manchester, Salford, UK
We’re looking for an IT Service Desk Analyst to join our Information Technology team in Manchester. The successful applicant will provide a single point of contact for all staff in relation to IT issues and incidents. You'll need to provide exceptional standards of support to all customers and support a variety of products, services and platforms.
Responsibilities
Proactively maintain the desktop, telephony and application infrastructure so that it is supported and failures minimised
Log, analyse, triage and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team
Ensure that systems/ applications / services in own area run and meet business Service Level Agreement (SLA) targets
Analyse Incident, Problem and Change data to identify the underlying causes and propose resolutions via Service Improvement Plans
Display leadership in area of specialization, e.g. championing new features and best practice...