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First Central

1ST CENTRAL is the motor insurance broker of First Central Insurance & Technology Group, an innovative group of companies delivering market-leading insurance, underwriting, distribution, finance, technology and legal services. First Central Group Limited is the parent company of the group.

IT Service Desk Analyst
First Central Salford Quays, Manchester, Salford, UK
Feb 21, 2020
Job - Full time
We’re looking for an IT Service Desk Analyst to join our Information Technology team in Manchester. The successful applicant will provide a single point of contact for all staff in relation to IT issues and incidents. You'll need to provide exceptional standards of support to all customers and support a variety of products, services and platforms. Responsibilities Proactively maintain the desktop, telephony and application infrastructure so that it is supported and failures minimised Log, analyse, triage and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team Ensure that systems/ applications / services in own area run and meet business Service Level Agreement (SLA) targets Analyse Incident, Problem and Change data to identify the underlying causes and propose resolutions via Service Improvement Plans Display leadership in area of specialization, e.g. championing new features and best practice...