Stephenson Harwood LLP is a law firm with over 1100 people worldwide, including more than 180 partners. Headquartered in London, United Kingdom, with 10 offices across Asia, Europe and the Middle East. In 2014/5 it achieved total revenues of £145 million and profits per equity partner of £763,000

Stephenson Harwood London, UK
Jan 02, 2020
Job - Full time
Vacancy ID :  006484 Contact name :  Resourcing Team Contact email :  hr.recruitment@shlegal.com Location :  London Stephenson Harwood is a law firm with 1100+ people worldwide, including more than 180 partners. Our headquarters are in London, with 10 offices across Asia, Europe and the Middle East. We are currently seeking a Service Desk Analyst to join our IT Department. There are currently around 50 employees in the Information Technology team. This role will be reporting to the Service Desk Manager.The Service desk analyst will be the first point of contact for all incoming Service Desk calls and will play a pivotal role in promoting high levels of customer service. They will also work closely with the IT Services Manager to highlight call trends and ensure consistency of service provision. There will be opportunities to visit users to follow up calls but this role is predominantly 90% 1st line support.  Main...