PayPoint plc is a British business offering a system for paying bills in United Kingdom, Ireland and Romania. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Paypoint Welwyn Garden City, UK
Jul 25, 2019
Job - Full time
You will provide a professional, comprehensive and flexible second line maintenance for our PayPoint Retailers who have our ATM product within their store. You will also assist with technical support for external engineers who visit these stores ensuring we deliver a high- quality service in line with the overall objectives and SLAs. You will provide testing support within the Online Services team as well as more in depth troubleshooting of ongoing problems SOME KEY POINTS OF THE ROLE  Engage in technical support to Retailers and Engineers which will consist of diagnosing faults, taking remedial action and raising service requests Build strong relationships with our Suppliers Convert ATM Technical information and communicate it’s meaning to Retailers and Engineers Ensure that our customer and service level standards are at the highest possible standards  Make recommendations for service improvements  Use a combination of...