We’re TalkTalk, a challenger brand in the world of Broadband, Phone and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we’re on a mission to bring simple, affordable, reliable and fair connectivity, to everyone. We want to be the most recommended provider and we want our people to feel proud to work here.

We’ve created a working environment where you can be yourself and give your all. A culture that is diverse and inclusive; that celebrates our differences and encourages fresh thinking and new ways of doing things – that challenges the status quo and ensures everyone has a voice. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ​ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

TalkTalk The Quays, Salford, Manchester, UK
Nov 06, 2019
Job - Full time
As a Service Desk Analyst working from our Soapworks office, you will be part of our fast-paced enterprise Service Desk which acts as the single route in for technology related issues. Highly customer focused, you will be the ‘face’ of Technology, acting as the first point of contact for colleagues to raise, triage and manage incidents (P1-P3) and user service requests.  You will be able to apply your technical expertise to take the lead in driving the resolution of issues owned by the team. This will include aiming for a high first time fix rate of incidents across our network, systems and offices; together with support of users’ PC's such as password resets, installing software and resolving user issues.  You will support colleagues across TalkTalk Technology, TalkTalk Business, TalkTalk Consumer and our outsourced partners, ensuring issues are resolved within SLA and keeping them informed throughout the life of their issue.  Due to the...
TalkTalk The Quays, Salford, UK
Sep 13, 2019
Job - Full time
We’re TalkTalk, a challenger brand in the world of Broadband, Phone and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.  We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.  The Group Change represents change management into one central function.  The team shape and deliver change across TalkTalk, acting as a trusted supplier of expertise and delivery excellence to...
TalkTalk The Quays, Salford, UK
Jul 16, 2019
Job - Full time
What do I need in order to deliver in this role?  Must-have: A passion for testing Good written and verbal communication Good problem solving skills Good Understanding of Testing Processes  Be great to also have: Degree or equivalent Understanding of Telecoms products and services Experience of software development Experience of Waterfall and Agile models Experience of automation technologies Experience of testing Frameworks Understanding of SDLC Knowledge of SOAPUI/Postman
TalkTalk Manchester, UK
Jul 08, 2019
Job - Full time
We’re TalkTalk, recognised as a TOP 10 tech company to work for in Manchester.  As a leading challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.  We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.  About the role?   We are looking for someone who can multitask as that is an essential element of the...
TalkTalk Manchester, UK
Jul 03, 2019
Job - Full time
We are currently looking for a Collection Data Operations Analyst to join our team in the Soapworks!  This role requires a dynamic person with experience in data operations/analysis who has the ability to adapt to changes to support the delivery of day to day collections activity. Attention to detail, accuracy and the ability to work under pressure as daily call driver situations change.  Responsibilities: Produce, analyse & load data outputs to ensure our customers are managed through collections paths, this includes: - Producing customer comms in line with comms strategy (letters, emails, SMS etc.) Apply barring at regular intervals using our collections system. Managing customers with DCA’s including creating placement files, customer activity, closures etc.… Work closely with third parties to understand performance of all contact medium, letters, calls, TTS and email contacts. Weekly and monthly reporting to...