Discover the steps we’ve taken to make sure everyone’s free to rise: through wellbeing initiatives, dynamic working, diversity & inclusion and Employee Network Groups. You can also read about how our people help society to thrive, by making a positive contribution through citizenship projects and tech for good. And to make sure life at Barclays is good for our graduates and apprentices, we have a ‘Happiness Index’. Find out what makes Barclays… Barclays.

Barclays Manchester M1, UK
Mar 05, 2020
Job - Full time
It's an exciting time at Barclays. Cyber Assessment & Software Security (CASS) provides penetration testing and application security testing for the bank. CASS are looking for a motivated, technically minded individual to join the application security team. Interested and want to learn more? Read more below. What will you be doing? You will be accountable for the maintenance of enterprise application security tools: SAST, DAST, OSA, perimeter scanning etc. You will be identifying application security vulnerabilities through a combination of security assessment techniques You will analyzing the impact of security vulnerabilities and helping present the risk to the stakeholders You will be working with key stakeholders in business units and developer experience to shift left (DevSecOps) You will be contributing to periodic reviews of tools and processes and improve/update as appropriate What we’re looking for: Enterprise application testing tool knowledge Knowledge of CI/CD pipelines Ability to work with developers to implement DevSecOps Application security vulnerability knowledge Skills that will help you in the role: Software Development experience Knowledge of Middleware platforms Mobile code hardening experience Where will you be working? You will be based in Radbroke Hall, our technology hub for the UK; where the best come to work on the forefront of FinTech. It’s a lively atmosphere with large open plan offices, with everything you need on site including various catering options, Starbucks, a gym, onsite parking, etc. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values   Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity   We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits   Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays Knutsford WA16, UK
Mar 04, 2020
Job - Full time
Personal and Corporate Banking (PCB) Technology is a global team of more than 5000 Technology and Change employees that support our Personal and Corporate Banking business. Based around the world from Australia to Japan to Switzerland, we are responsible for delivering an effective end-to-end Technology service for PCB and driving digital simplification and mass automation. We are also responsible for delivering highly resilient and scalable technology services across PCB, extending across all of our technology platforms and providing a 24/7 service for our customers and colleagues. As a Mobile Gateway Java Developer, you’ll be working on the Leading Pingit Mobile App as part of the Mobile Payments team building new features, working collaboratively alongside Solution architects, technical designers, and Proposition Managers. What will you be doing? Becoming an acknowledged expert in their technical field with significant experience of the techniques and tools being used across the development lifecycle Working across multiple phases of software development within a project as team leader or dealing with the most technically challenging assignments Coding and unit testing the most complex software components for new or enhanced IT systems to a high level of quality Building an expert level awareness of relevant software design techniques, development tools and processes Collaborating with other Software Developers working in the Scrum model Creating and amending complex programmes in accordance with the design, following relevant code management procedures and applying agreed coding standards What we’re looking for: Experience of delivering code using Java either within the working environment or internship/placement Has a passion to learn and further skill set in development Skills that will help you in the role: Good Knowledge of the “Devops” tools – Jenkins and Nexus would be advantageous Where will you be working?   We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening. Our Values   Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity   We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits   Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays Manchester M1, UK
Feb 28, 2020
Job - Full time
It's an exciting time at Barclays. We're driving change to be the leader in the market. Global Information Security (GIS) engages in a range of activities to maintain the confidentiality, integrity and availability of our information assets and to assist IT deliver secure solutions to the business. We’re looking for a Data Analyst to join our cyber security domain. As a Data Analyst, you will be bringing innovative ideas to our users by creating dashboards that serve a wide audience of colleagues ranging from Cyber Ops to Senior Management. What will you be doing? You will be designing, building and maintaining Tableau dashboards You will be working with Data Engineers to build data pipelines for Tableau consumption You will be acting as the Subject Matter Expert while discussing new initiatives with customers/vendors You will be supporting Data Discovery and Analysis You will be bringing innovative ideas live to our customers What we’re looking for: An excellent understanding of Tableau Desktop tooling (LoD Calculations, advanced charting, parameters, etc.) Familiarity with relational databases (SQL Server) An enthusiastic and proactive team player who is keen to contribute to ideas and listen in a collaborative manner Skills that will help you in the role: Familiarity with ETL tools (Alteryx/SSIS) Experience in creating Entity Relationship Diagrams Experience in driving end-to-end automation of metrics Where will you be working? Barclays Digital, Manchester. Where the best meet to build careers full of scope, variety and reward. Creating the technical solutions to meet today’s demand, answer tomorrow’s questions, and redefine the future of finance. Our Digital Office is based in our brand new 3 Piccadilly Place office: we have a range of shops, restaurants, bars and transport links just moments from the office.   Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values   Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity   We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits   Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays Manchester M11, UK
Feb 04, 2020
Job - Full time
Hours 35 Hours a week between Mon- Fri 8-6 (offers some flexibility and opportunities to work from home) We have a number of exciting new roles that have come available in the Bereavements team to transform and improve the journey for our customers here at Barclays. Responsible for identifying actions, analysing data and testing controls, ensuring the team of Agents are able to provide an excellent customer journey for our vulnerable customers. If you have experience with managing risk and control within a telephony environment, then please keep reading. What will you be doing? Responsible for supporting the analysis of processes within Customer, Regulatory and industry data. Analyse data, identify a trend and come to a suitable resolution Develop and maintain an extensive network of stakeholders across various functions in order to maximise service excellence and business performance. Lead, Coach and inspire a team of Analysts to deliver effective, efficient and compliant service to Vulnerability group Work collaboratively with centre colleagues and other areas across the Bank in order to maximise customer satisfaction and overall operational performance. Motivate colleagues to become the best they can possibly be by utilising the banks development tools, coaching and engaging two way conversations. Be seen as a data expert with the ability to interrogate and analyse the various data work streams and provide concise MI. Proactively providing advice, coaching and support to less experienced colleagues to embed best practice and in support of their personal development objectives. What we’re looking for: Operational Analyst experience within a Contact Centre managing risk and control Complaint analysis experience Able to work efficiently Able to analyse data to high level and map process. Skills that will help you in the role: Process mapping using tool such as Blueworks or Visio Knowledge of SQL Where will you be working? Barclays Manchester is an operation of vast scale, with huge influence and impact on the financial services industry. We are in the heart of the city with fantastic transport links, making your commute and travel easily accessible, with just a stone throw away from Manchester Piccadilly station. Our Values   Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays London, UK
Jan 27, 2020
Job - Full time
As a Private Banking Executive you will assist the Private Bankers in acquiring, servicing and retaining clients to deliver overall business goals. You will become a key point of contact for the client for day-to-day operational matters, support the Private Banker in marketing products to clients, attending meetings, preparing notes and carrying out annual client reviews. What will you be doing? You will assist the Private Bankers in the management of day-to-day administration of client relationships – including payments, enquiries, meetings and documentation Responding to client requests in a timely and professional manner, owning the task execution end to end Assisting the Private Bankers in ensuring adherence to the Global KYC policy and complying with all regulatory and Wealth requirements Acting as a liaison between the Private Banker and specialist product areas, e.g. Investment Management, Credit and Fiduciary Maintaining up to date working knowledge of the markets, economic position, Barclays Wealth research view and product sets You will perform daily operations and transactions on clients’ accounts What we’re looking for: Strong investment, fiduciary and banking product knowledge Sound knowledge of banking, operational procedures, lending and security requirements Relevant client facing experience in a PBE role or similar industry role Russian language skills (other languages will be considered) Skills that will help you in the role: Up to date knowledge of relevant changes in the marketplace A positive and self-motivated mindset Good interpersonal skills and a strong team focus Technically minded with strong IT skill (Word, Excel, PowerPoint) Where will you be working? In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays Knutsford WA16, UK
Jan 08, 2020
Job - Full time
Global Technology infrastructure Services is a global team of approximately 4,300 colleagues based in EMEA, US, APAC and Africa. We are accountable for delivering and supporting resilient, secure infrastructure technology and services to customers, clients and colleagues We’re all about the front end of Barclays Collaboration Services – in Barclays terms we are the customer service team for our own people. We provide the ongoing support for people to use the services provided by BCS. We are the eyes and ears of BCS and more broadly GTIS, operating our global IT service desk, onsite support and techbars. As a Service Analyst you’ll be part of Onsite & TechBar services team within Colleague Support Services and responsible for supporting the respective Service Manager in managing service at multiple locations in respective region. What will you be doing? Ensuring we meet business expectations and commitments on end user support services like Joiner & Leaver device, IMACs and break-fix Collaborating other parts of Colleague Support Services to ensure we always perform as per commitment Owning customer issues through to resolution utilising the support of the wider team Day to day tracking and analysis of open tickets Driving customer satisfaction across all locations Operational Management SLA and Service performance management Continuous Service Improvement What we’re looking for: Customer focused and ability to manage stakeholders at various levels across the organization Experience in being part of a team doing end user support Exposure of performance tracking using Excel or similar tools Skills that will help you in the role: Experience of working in a Service Management position would be advantageous Where will you be working? We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening.     Our Values   Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays London, UK
Jan 06, 2020
Internship
Global Markets Operations is the engine responsible for ensuring the execution and servicing of all products and services. Our core objective is to deliver service excellence by executing our processes in the safest and most efficient way, leveraging automation and 'Lean' approaches to achieve this. Some of the core processes that we deliver include Post Trade Services, FX Operations, Collateral & Liquidity operations.   This role is based within the Prime Synthetics Investment Bank Middle office team that provides key support to the Equity Financing desk. What will you be doing? Manage queries received from clients, operations and counterparties in an accurate & timely fashion Regular interaction with the desk to gain exposure to products and strategies traded by desk Monitor client trade allocations/ execution, manage and resolve exceptions Coordinate escalations with Settlements/Product Control globally and work with the desk / client services team to resolve and mitigate risk exposure Work closely with management to streamline processes and re-align to correct operating model within team and broader Ops groups such as Trade Control / Post trade services Manage day to day processing involving - Client position & Trade break queries, CFD/PSWAP/ Book Transfer reconciliation, Portfolio Swap Reset process, Manual FX trade bookings & New client account static setup. Ensure corporate actions & dividends reflected correctly on client accounts What we’re looking for: Comprehensive understanding of Trade lifecycle and front to back workflow knowledge, with exposure to different teams throughout the trade process surrounding Equity CFD, Single Stock Swap or portfolio swap Analytical skills in understanding issues raised, determining action required and implementing solutions, address root cause and improve the Control environment Hands on working knowledge of applications such as Delta-1, Synfiny, Memphis, Intellimatch along with market platforms such as MarkitWire and the Microsoft office suite, particularly Excel Influencing and relationship-building skills Team player with a high level of drive, commitment and enthusiasm Good Communicator - clarity, brevity and precision Ability to work with minimal supervision Good time management, prioritising tasks, ability to manage expectations well and able to meet deadlines Skills that will help you in the role: Understanding of Equity CFD, Single Stock Swap and portfolio swap Familiar with wider financial services landscape, including regulation, utilities and vendors Analytical skills and the ability to develop effective solutions through Excel /VBA Understanding of Prime Brokerage systems/applications (GOS & Memphis) Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.   Our Benefits   Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays Knutsford, UK
Dec 09, 2019
Job - Full time
Workforce department focuses on all the workforce services – Reporting, Transfers, Hiring, Forecasting and Data Analytics. The focus of this role will be Workforce Insights. The purpose of this role is to effectively execute a wide range of business management activities, including Headcount, Resourcing and Workforce Management, and in particular reporting and MI, Governance and Compliance. You will ensure effective high quality standards, consistency, governance and best practice methodologies are developed and maintained. What will you be doing? Effectively manage workforce planning/headcount and budgets, forecasts and performance and reporting, ensuring business targets are met. Develop performance and operational metrics for the Centre of Excellence Workforce for COO Staff and wider Business Management function to consistently measure quality of responses to key stakeholders. Effectively manage stakeholder expectations through communications activity to enable the successful delivery of initiatives. Drive an effective governance management strategy, including aggregation of strategic MI (including Business Performance reporting) and CoE processes. What we’re looking for: Experience of successful workforce management and MI reporting within multinational enterprise sized financial services firms Experience of resource management and skilled in MI development, using advanced technical skills to simplify data and present in a standard format for stakeholders. A good knowledge of how organisational structures work and position management, ideally within SAP and other workforce planning tools Finance knowledge Skills that will help you in the role: Knowledge of SAP and Workforce Advanced MS Excel and excellent PowerPoint skills Key stakeholder Management skills Commercial experience Where will you be working? Radbroke Hall, just outside Manchester, is our 64 acre self-contained campus where over 4,000 colleagues support Barclays and the lives of millions of customers and clients worldwide. Set in a beautiful, green environment that blends with the surrounding countryside, Radbroke offers unrivalled facilities for work and for play – we have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.   Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
Barclays Knutsford, UK
Nov 19, 2019
Job - Full time
Global Technology Infrastructure Services is a team of approximately 4,300 colleagues based in EMEA, US, APAC and Africa. We are accountable for delivering and supporting resilient, secure infrastructure technology and services to customers, clients and colleagues. As a PMO Management Information, you’ll be supporting Change Delivery, a global team of circa 300 colleagues based in BTCR, BTCI & London. We are accountable for Project/Programme and Portfolio management within Global Technology Infrastructure Services. Our team is at the forefront of managing infrastructure change. What will you be doing? Ensuring GTIS Transformation are applying the Barclays high standards of execution risk and governance is maintained in a regulatory environment Acting as Subject Matter Expert (SME) for all matters governance Defining, managing and producing Standard Transformation reports Providing overarching support to the Portfolio Lead for all matters governance, financial management, reporting, RAIDs and planning Managing the governance priorities and workload of the projects / programmes assigned Acting as the conscience of the Programme /Projects, acting with integrity, using analysis to make recommendations to programme manager / lead project manager Appropriate use of escalation where required Tracking Programme / Project Milestone Plans assuring alignment with the Project delivery plans What we’re looking for: Experienced PMO with a demonstrable track record working on Front Office driven initiatives with cross functional delivery impact within a highly regulated environment Strong Microsoft Office knowledge including Excel, with ability to manipulate and understand complex formulas Strong stakeholder management Skills that will help you in the role: Strong exposure of working with tools such as Navigator would be advantageous Where will you be working? We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us
Barclays Northampton, UK
Aug 20, 2019
Job - Full time
Responsible for providing support for ongoing remediation and refresh of existing clients. As a specialist member of the KYC (Know Your Customer) team responsible for supporting Standard Risk Refresh activity by carrying out partial refreshes in accordance with the Bank's guidelines and in compliance with UK & global financial regulations.  What you’ll be doing? Provide support to the team including special jobs, gathering and dissemination of data, and support to Team Leaders Lliaise with front office colleagues to ensure no date conflicts exist between source system and completed Tax operations forms Manually carry out Business Analysis Reviews (BAR) on completed cases ensuring all the required actions have been carried out before the case is forwarded to QC Use a high level of attention to detail to complete tasks ‘right first time, every time’, ensuring the KYC Team’s ‘right first time’ targets are met for all tasks Support team leaders in completion of a range of administrative tasks as required Contribute to a supportive and proactive working culture by sharing knowledge and expertise with other team members and providing training to colleagues when necessary Ensure the Team meets all target SLA’s, and providing a quick and efficient service  What we’re looking for: Proven experience in a target driven role Good stakeholder management and communication skills The ability to work as part of a team  Skills that will help you in the role: Good knowledge and understanding of the legislation that affects Barclays and our Clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering and confidentiality regulations) could this be moved to the desirable section? Knowledge of the roles and business activities carried out by other teams in the Corporate Bank - as well as across Barclays’ other business functions – with an understanding of how these relate to the KYC Team’s role and business activities. Prior experience with using the Corporate Bank’s computer systems (such as Customer Fullserve) would also be valuable. Where will you be working? Barclays, Glasgow: Where the best meet to build careers full of scope, variety and reward. Creating the solutions that meet today’s demands, answer tomorrow’s questions, and redefines the future of finance. Visit home.barclays/who-we-are/ for more details.  Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.  Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays Macclesfield, UK
Aug 13, 2019
Job - Full time
Working pattern: 35   hours per week, covering various shifts between Monday to Saturday    Salary starting from £19,860 per annum plus Excellent Benefits      As a Barclays Senior Customer Service Advisor,  you will be an essential contact for our customers, providing expert advice on the products and services that will support them through some of the most important moments of their lives. You will be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.    What will you be doing? Delivering innovative tailored solutions and exquisite service by listening to our customers and working together to agree on a way forward. Meeting colleagues from across the business on a regular basis, learning from their expertise and sharing your own experiences to develop both personally and professionally. Taking an active interest in activities within the local community, by getting to know your customers and looking to participate in events by being the “voice” of Barclays Bank. Living by our values to build and maintain our reputation for service excellence. Having the confidence in yourself to help customers in the same way as you would want to be treated. Being a confident problem solver who uses creative initiatives to exceed customer expectations. What we’re looking for: A genuine passion for constantly providing great experiences. A proven record of excellence in a customer-focused role. The ability to make authoritative banking decisions that always put our customers first. Great communication and influencing skills and a collaborative, team-based approach to work. Skills that will help you in the role: Experience within another financial organisation is preferred. Experience of creative problem solving, and the confidence to take the initiative to permanently resolve potential issues.