7 gigs found in Salford

As a Service Desk Analyst working from our Soapworks office, you will be part of our fast-paced enterprise Service Desk which acts as the single route in for technology related issues. Highly customer focused, you will be the ‘face’ of Technology, acting as the first point of contact for colleagues to raise, triage and manage incidents (P1-P3) and user service requests.  You will be able to apply your technical expertise to take the lead in driving the resolution of issues owned by the team. This will include aiming for a high first time fix rate of incidents across our network, systems and offices; together with support of users’ PC's such as password resets, installing software and resolving user issues.  You will support colleagues across TalkTalk Technology, TalkTalk Business, TalkTalk Consumer and our outsourced partners, ensuring issues are resolved within SLA and keeping them informed throughout the life of their issue.  Due to the nature of the role, this is an office-based position, working out of our Soapworks campus.  Service Desk Analyst (24/7 Shift work) How will I add value in this role? Providing excellent levels of service to all those contacting the Service Desk. Respond to user/customer queries raised via telephone; incident tickets or walk ups. Ownership of issues throughout their lifecycle, driving the timely resolution of tickets, minimising the impact to the end user base and driving a first time fix for users. Adhering to agreed processes and compliance frameworks to ensure a consistent service experience for users. Working to meet or exceed agreed SLAs and KPIs. Work closely with key internal stakeholders and external partners to progress requests and incidents. This will include setting up and running conference calls where required. Own the efficient and effective communication of incidents across the business, ensuring that communications contain relevant detail and are clearly written to be understandable to both technical and non-technical audiences. Carry out proactive impact assessments on issues raised and prioritise workloads based on impact and urgency. Following agreed escalation paths to remove blockers to issue resolution. Jeopardy management of tickets, managing your own workload to ensure that tickets meet their SLA and taking remedial action where SLAs may fail. Looking at trends in incident and request volumes that may be symptomatic of a deeper issue and acting on this insight. Managing tickets in our incident management system (Remedy), ensuring that tickets are updated across their lifecycle to provide auditability. Provide an effective handover of issues to Problem Management teams. Undertake additional tasks as reasonably be requested by your line manager.  About you   You'll have PMO or Release coordinator experience with a good understanding of PM methodolgies and experience in MI, Reporting or Planning.  You will have a strong technical background and proven organisational and communication skills. A highly costumer focused person with a positive and flexible approach to work.  It would be also great if you have worked previously for a telecoms or a large company. ITIL knowledge is a large plus but is not required. We will provide you with all the support needed to develop yourself further!  The Benefits We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also  Support you to achieve your career goals Offer income protection and life assurance Offer a range of discounts on products and shopping

M&S is a leading retailer with a strong brand heritage, extraordinary colleagues and customers who want to see us succeed. The key to our transformation and long-term sustainability is our commitment to the belief that behaviour drives business success and employee engagement. Our Colleague Services Team are looking for an enthusiastic, innovative, engaging and adaptable Learning & Development Associate with a strong customer ethos to join us. You’ll deliver an excellent L&D service to our Colleague Advisory Service Team, which is our HR contact centre, to consult and deliver the right learning solutions to enhance the capability of our people. This role would suit a self-starter with bucketloads of contact centre L&D experience looking for a new adventure to consult and deliver effective learning solutions for a shared service centre. It’s a roll your sleeves up and get stuck in type of role with huge opportunity to make a significant difference. You’ll be reporting into the Head of Colleague Advisory Service, and have great support from the L&D Team, to define the scope and enable learning provision for our Colleague Advisory teams. About the role Your key accountabilities include: Work with key members of the Team to determine learning requirements, methods of delivery, evaluate impact of learning and support sustainability of learning in the workplace. You’ll be making every penny count and measure the impact effectively Able to anticipate learning needs based on centre activity and manage this plan accordingly Deliver the agreed L&D plan to timescales and quality expected. You’ll own it and get it done for our Colleague Advisory Service Work collaboratively across the wider support centre to ensure a seamless L&D provision, demonstrating a customer centric approach Facilitate technical, colleague and management development training within the centre aligned to the wider centre business plan to the required standard and impact Provide coaching and support for key roles within our Colleague Advisory Service Build strong relationships with Team Leaders and Managers to providing a consultative approach with understand the capability of their Teams and identify learning needs,. Promote blended / self-learning options to Colleague Services Ensure robust reporting is in place linked to attendance and impact of training solutions. Complete, short, medium-and long-term course evaluation, always having a commercial eye on the value of any development Keep up to date with best practices and training methods through internal and external networking, ensuring the training delivered is professional, motivating and delegates are able to achieve the maximum learning Identify and progress own areas for personal development  About you Your skills and experience will include: An engaging communicator, with excellent facilitation skills Able to build effective relationships and manage key members of the Team Detailed understanding of the psychology of learning, current learning theories, contact centre environment learning provision and evaluation methods Experience in designing and delivering best in class learning technology to embed self-led learning (full training cycle) Digital savvy and embraces new technology. Curious to investigate new opportunities to introduce digital technology Commercial acumen with an understanding of the operational levers which drive success in the organisation Good use of Microsoft applications incl. Excel, Word, PowerPoint to create learning content. Some experience of designing digital learning using a rapid authoring tool (Articulate would be an advantage) Excellent verbal, written communication and time management skills Ability to work at pace and with agility. Proactive to the needs of the centre and people readiness Communicates openly and honestly at all times and encourages others to do the same in line with the M&S behaviours Able to take accountability of their role, taking intelligent risks and learns from their mistakes

We’re TalkTalk, a challenger brand in the world of Broadband, Phone and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.  We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.  The Group Change represents change management into one central function.  The team shape and deliver change across TalkTalk, acting as a trusted supplier of expertise and delivery excellence to residential and business customers.  The PMO is responsible for assuring project delivery to best practice quality standards ensuring alignment to TalkTalk strategic goals. The PMO play a key role in monitoring and assuring delivery providing visibility of critical information for decision making.  The PMO Analyst plays a key role in facilitating smooth delivery of Priorities, Programmes and Projects. Providing senior stakeholders full visibility and tracking of delivery while ensuring that the Change team adhere to the Change Framework and maintain a high quality of delivery.  The PMO Analyst will play a key role within the function, and will be: Accountable for running PMO capability and Programme infrastructure in priority Programmes to align to the business delivery plan. Assess and guide all change that is initiated within a portfolio, running forums to build awareness to support shape the change prior to directing via the most appropriate approval channel acting as a customer advocate. Align PMO activity for the Programme/s, in line with the Change Framework for organisational and operational level change: Risks, issues, dependencies Programme MI    Programme financial management Programme governance Maintain standards of quality including gates and change control Training and coaching Project Managers Scope Management and Change control Manage Project reporting; ensuring submission and quality of data from Project Managers & Business Leads providing data insights to enable improved demand v capacity planning and support Business Planning activities. Support Portfolio Directors & Programme managers in preparing for key meetings (e.g. SteerCo's) by collating and presenting consistently formatted reports Provide strategic and tactical support to Exco and Exco Direct Reports by being responsible for the delivery of PMO mechanisms and the group wide Change Framework. Manage Programme capex budget and cost tracking; which may include raising and receipting PO's Tracking Programme resources across facilitating Resource Management reviews Owning the Programme(s) risk, change, decision and action log Support planning activities and tracking level 0 milestones to identify areas of conflict, congestion and risk. Provide solution proposals and recommendations to ensure successful change delivery with customers and operational teams at our heart Lead on ad-hoc requests for information and queries on behalf of the Programme team Work in line with the central Group Change project framework and support the Programme(s) adopt central tools and processes Adhere to the Change Framework and ISO:9001 requirements where relevant. Continuously improve Programme and Project governance standards through improvements to methods and templates and through training  Behaviours Display problem solving acumen; take ownership of issues and seek to drive to resolution. Demonstrate a positive ‘can-do’ attitude’ and contribute to an energetic and motivated team environment. Focus on the customer to ensure solutions remain true to the objective of delivering great service. Demonstrate key leadership skills and act decisively in critical situations Exhibit a keen eye for detail and strong analysis skills to identify interdependency and trends.  Must have skills and experience 1-3 Years PMO Experience PMO certification Ability to build strong relationships Excellent interpersonal skills/relationships Advanced MS Office skills Financial understanding of tracking budgets  Be Grea to also have Industry knowledge in one of the following industries: Telecoms, IT, Media, Technology Experience of project planning Project Management skills    The Benefits We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also: Embrace flexible working Support you to achieve your career goals Offer income protection and life assurance Offer a range of discounts on products and shopping

What do I need in order to deliver in this role?  Must-have: A passion for testing Good written and verbal communication Good problem solving skills Good Understanding of Testing Processes  Be great to also have: Degree or equivalent Understanding of Telecoms products and services Experience of software development Experience of Waterfall and Agile models Experience of automation technologies Experience of testing Frameworks Understanding of SDLC Knowledge of SOAPUI/Postman

We are looking for a Service Operations Analyst to join our Service Operations team in Manchester, Salford Quays!  As the Service Operations Analyst you will be responsible for ensuring the support of the Service Operations team by ensuring the tracking of actions and reporting to drive Service Excellence across Technology.  How will I add value in this role?   You will ensure the communication, reporting and ensuring actions tracked within the service operations function. You will ensure that the Service Performance actions are completed You will look after TLT reporting for Governance across Service Operations, including access control You will create regular Management reports on Incident, Problem Management and adhoc reporting requests You will also look after the Service Operations team page on our intranet (the Wire) You will actively communicate via phone and email with other teams and suppliers. You will Interface and track compliance actions within service Operations You will conduct trend analysis of Priority 3 Incident tickets, and initiation of Problem investigations.  What do I need in order to deliver in this role?   Must have: 1. Strong written, verbal & presentation skills 2. Experience of coordinating teams 3. Excel skills 4. Strong Analytical skills 5. Experience in IT 6. Service Operational approach 7. An excellent Team Player Be great to also have: 1. ITIL Certified 2. Strong IT background  How will I be rewarded?   We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also: Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business. Offer free TalkTalk broadband and TV Provide an opportunity to participate in share schemes Wellbeing and recognition schemes Offer a range of discounts on shopping  On top of all this, you get to choose your benefits flexibly around what works best for you!

How will I add value in this role?  As UX Researcher you will work closely with the wider UX/UI team to run customer research and user testing to ensure the teams’ designs are optimised to be effortless and engaging. As the research specialist on the team you will ensure the team is able to understand real-world customer responses to their designs, and you will play a key role in ensuring the team benefits from robust research best practice and is using common methodologies.  The successful candidate will apply the following attributes to the role: You will be adept at problem solving difficult journeys, user testing, and iterative improvements across all platforms. We always work to improve how our customer journeys perform, and ensure what we create supports our business goals of selling more, retaining our customers, reducing support calls, and ensuring we are as good, or better online than our competitors. You know and care about our products, and always think through a customer’s eyes with plenty of experience in making user interaction simple and easy to understand. By collaborating with product managers, marketing executives, developers and analysts, you drive the execution of the ideas you’re leading. You test and validate ideas with users and respond to feedback and design performance. You organize and run user testing sessions to ensure customer, business and technical requirements are met You will need to make sure that all your work is accessible. You’ll need to work within the UX framework we have developed, in an efficient and well-thought manner. Through discipline, efficiency, excellent communication and great execution you ensure an exceptional project success rate You are a detail orientated research professional with strong product and e-commerce usability experience and are used to working in a fast-paced studio, with well-established brands. You always think through a customer’s eyes and have plenty of experience in making user interaction simple, easy to understand and a delight to use. You will have experience working on projects for mobile devices, tablets and personal computers, and you have plenty of ambition to learn and grow with new technologies.

Salford Foyer (M6) £19,143 + benefits pro rata Permanent Closing Date: 22 April 2019 Places for People Living+ are looking for a Project Worker to join our young people scheme. Supporting customers you will provide individual care based on excellent customer service. This is a part time role based on 25 hours Monday - Friday. What your role will be As a Project Worker  with Living+ you will be working as part of the established team  at Salford Foyer ensuring that residents receive personalised guidance and support with their preparations for moving on to more independent housing. You will work with the wider team to ensure all administration is up to date on a daily basis, including handover notes to the night workers and week-day project workers, communications systems and resident’s files/support plans is extremely important. As part of the team, you will have a shared responsibility for the efficient running of the scheme, including responsibility for Health and Safety on the premises, residents, contractors and visitors with guidance from your line manager where necessary. In this role you will work closely with external bodies including referrals and next steps for our clients. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service. Your background You will have experience working within a support type role in a supported scheme environment. Ideally you will have experience working with young parents and have knowledge and even training relating to safeguarding. You will also have experience of support planning, carrying out risk assessments and be able to evidence at interview your commitment to delivering excellent customer service. Knowledge of welfare benefits and relevant legislation would is essential. In this role you will complete benefit calculations therefore a good level of maths is essential.You will use the Northgate system on a regular basis, we can support you with training however you will need a good understanding and competency of IT. Finally, you will enjoy working as part of a team whilst being able to demonstrate what a successful ‘team player’ looks like and where you meet this. As you will be lone working at times, it is essential that you can work effectively and safely on your own using your own initiative with a wealth of internal established policies and procedures to support you. What we offer you Recognised by Investors in People as a Gold Status employer, at Places for People we really do care about our employees. We know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement; childcare vouchers; high street discount vouchers; free counselling; free flu-jabs; opportunities to get loans, plus many other benefits including career development. About us Places for People Living+ provides a range of personalised accommodation, support and care services to help people with complex needs live independent, fulfilling lives. This means so much more than just a roof over their heads. Part of the Places for People Group, Living+ supports people in many ways, tailoring its services to meet their needs and helping them live independently in a place they can call home. What's next? If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555. Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment. If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.