4 gigs found in Salford

What do I need in order to deliver in this role?  Must-have: A passion for testing Good written and verbal communication Good problem solving skills Good Understanding of Testing Processes  Be great to also have: Degree or equivalent Understanding of Telecoms products and services Experience of software development Experience of Waterfall and Agile models Experience of automation technologies Experience of testing Frameworks Understanding of SDLC Knowledge of SOAPUI/Postman

We are looking for a Service Operations Analyst to join our Service Operations team in Manchester, Salford Quays!  As the Service Operations Analyst you will be responsible for ensuring the support of the Service Operations team by ensuring the tracking of actions and reporting to drive Service Excellence across Technology.  How will I add value in this role?   You will ensure the communication, reporting and ensuring actions tracked within the service operations function. You will ensure that the Service Performance actions are completed You will look after TLT reporting for Governance across Service Operations, including access control You will create regular Management reports on Incident, Problem Management and adhoc reporting requests You will also look after the Service Operations team page on our intranet (the Wire) You will actively communicate via phone and email with other teams and suppliers. You will Interface and track compliance actions within service Operations You will conduct trend analysis of Priority 3 Incident tickets, and initiation of Problem investigations.  What do I need in order to deliver in this role?   Must have: 1. Strong written, verbal & presentation skills 2. Experience of coordinating teams 3. Excel skills 4. Strong Analytical skills 5. Experience in IT 6. Service Operational approach 7. An excellent Team Player Be great to also have: 1. ITIL Certified 2. Strong IT background  How will I be rewarded?   We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also: Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business. Offer free TalkTalk broadband and TV Provide an opportunity to participate in share schemes Wellbeing and recognition schemes Offer a range of discounts on shopping  On top of all this, you get to choose your benefits flexibly around what works best for you!

How will I add value in this role?  As UX Researcher you will work closely with the wider UX/UI team to run customer research and user testing to ensure the teams’ designs are optimised to be effortless and engaging. As the research specialist on the team you will ensure the team is able to understand real-world customer responses to their designs, and you will play a key role in ensuring the team benefits from robust research best practice and is using common methodologies.  The successful candidate will apply the following attributes to the role: You will be adept at problem solving difficult journeys, user testing, and iterative improvements across all platforms. We always work to improve how our customer journeys perform, and ensure what we create supports our business goals of selling more, retaining our customers, reducing support calls, and ensuring we are as good, or better online than our competitors. You know and care about our products, and always think through a customer’s eyes with plenty of experience in making user interaction simple and easy to understand. By collaborating with product managers, marketing executives, developers and analysts, you drive the execution of the ideas you’re leading. You test and validate ideas with users and respond to feedback and design performance. You organize and run user testing sessions to ensure customer, business and technical requirements are met You will need to make sure that all your work is accessible. You’ll need to work within the UX framework we have developed, in an efficient and well-thought manner. Through discipline, efficiency, excellent communication and great execution you ensure an exceptional project success rate You are a detail orientated research professional with strong product and e-commerce usability experience and are used to working in a fast-paced studio, with well-established brands. You always think through a customer’s eyes and have plenty of experience in making user interaction simple, easy to understand and a delight to use. You will have experience working on projects for mobile devices, tablets and personal computers, and you have plenty of ambition to learn and grow with new technologies.

Salford Foyer (M6) £19,143 + benefits pro rata Permanent Closing Date: 22 April 2019 Places for People Living+ are looking for a Project Worker to join our young people scheme. Supporting customers you will provide individual care based on excellent customer service. This is a part time role based on 25 hours Monday - Friday. What your role will be As a Project Worker  with Living+ you will be working as part of the established team  at Salford Foyer ensuring that residents receive personalised guidance and support with their preparations for moving on to more independent housing. You will work with the wider team to ensure all administration is up to date on a daily basis, including handover notes to the night workers and week-day project workers, communications systems and resident’s files/support plans is extremely important. As part of the team, you will have a shared responsibility for the efficient running of the scheme, including responsibility for Health and Safety on the premises, residents, contractors and visitors with guidance from your line manager where necessary. In this role you will work closely with external bodies including referrals and next steps for our clients. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service. Your background You will have experience working within a support type role in a supported scheme environment. Ideally you will have experience working with young parents and have knowledge and even training relating to safeguarding. You will also have experience of support planning, carrying out risk assessments and be able to evidence at interview your commitment to delivering excellent customer service. Knowledge of welfare benefits and relevant legislation would is essential. In this role you will complete benefit calculations therefore a good level of maths is essential.You will use the Northgate system on a regular basis, we can support you with training however you will need a good understanding and competency of IT. Finally, you will enjoy working as part of a team whilst being able to demonstrate what a successful ‘team player’ looks like and where you meet this. As you will be lone working at times, it is essential that you can work effectively and safely on your own using your own initiative with a wealth of internal established policies and procedures to support you. What we offer you Recognised by Investors in People as a Gold Status employer, at Places for People we really do care about our employees. We know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement; childcare vouchers; high street discount vouchers; free counselling; free flu-jabs; opportunities to get loans, plus many other benefits including career development. About us Places for People Living+ provides a range of personalised accommodation, support and care services to help people with complex needs live independent, fulfilling lives. This means so much more than just a roof over their heads. Part of the Places for People Group, Living+ supports people in many ways, tailoring its services to meet their needs and helping them live independently in a place they can call home. What's next? If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555. Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment. If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.