8 gigs found in Salford

We are looking to appoint a Junior Network Technician to integrate into our existing support team providing second-line support for the Digital user population. Applicants should have experience of working in a similar role, preferably utilising ITIL processes. You must have advanced experience supporting and deploying Cisco networking in high availability enterprise environment, and have knowledge of the following technologies: Security, VOIP, Wireless, Routing & Switching. You must be able to receive and understand complex instructions, deal with high pressure and deliver objectives on time with a drive to learn and continually improve. In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership.

The duties are varied, and include specimen reception, entering patient data into the laboratory IT system, assisting with the laboratory handling of most types of specimens, printing out tissue cassettes ready for dissection sessions and receiving and sending material to other hospitals. Other tasks include:  preparing reagents, solutions and stains, daily maintenance of laboratory equipment, maintaining laboratory archive systems, cleaning laboratory equipment and general housekeeping tasks. There is a requirement to be able to lift heavy objects such as boxes and waste and to be able to push trolleys. We require someone who is conscientious and capable of careful and accurate work with excellent customer care skills. You should have previous laboratory experience but in house training will also be provided to the successful applicants. Basic science knowledge particularly chemistry and biology are needed for this role as is the basic knowledge to be able to safely handle hazardous chemicals. Good and accurate data entry skills are also required along with basic standards of numeracy and literacy. The hours of work are 37.5 per week, to be worked over Monday to Friday inclusive and will involve some early starts or late finishes. There is occasional weekend work and you may be required to work at the Wigan sites. Standard or core working hours of the laboratory are 08:30 to 17:00. In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, sexual preference, disability, nationality, religion, marital status, social back ground or trade union membership.

£17,652 - £19,020 a year   The duties are varied, and include specimen reception, entering patient data into the laboratory IT system, assisting with the laboratory handling of most types of specimens, printing out tissue cassettes ready for dissection sessions and receiving and sending material to other hospitals. Other tasks include:  preparing reagents, solutions and stains, daily maintenance of laboratory equipment, maintaining laboratory archive systems, cleaning laboratory equipment and general housekeeping tasks. There is a requirement to be able to lift heavy objects such as boxes and waste and to be able to push trolleys. We require someone who is conscientious and capable of careful and accurate work with excellent customer care skills. You should have previous laboratory experience but in house training will also be provided to the successful applicants. Basic science knowledge particularly chemistry and biology are needed for this role as is the basic knowledge to be able to safely handle hazardous chemicals. Good and accurate data entry skills are also required along with basic standards of numeracy and literacy. The hours of work are 37.5 per week, to be worked over Monday to Friday inclusive and will involve some early starts or late finishes. There is occasional weekend work and you may be required to work at the Wigan sites. Standard or core working hours of the laboratory are 08:30 to 17:00. In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, sexual preference, disability, nationality, religion, marital status, social back ground or trade union membership.

We’re looking for an IT Service Desk Analyst to join our Information Technology team in Manchester. The successful applicant will provide a single point of contact for all staff in relation to IT issues and incidents. You'll need to provide exceptional standards of support to all customers and support a variety of products, services and platforms. Responsibilities Proactively maintain the desktop, telephony and application infrastructure so that it is supported and failures minimised Log, analyse, triage and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team Ensure that systems/ applications / services in own area run and meet business Service Level Agreement (SLA) targets Analyse Incident, Problem and Change data to identify the underlying causes and propose resolutions via Service Improvement Plans Display leadership in area of specialization, e.g. championing new features and best practice Ensure compliance with company and other relevant standards/ regulations at all times Technical role model for members of the IT Service Desk team, e.g. this will involve technical development through the facilitation of workshops, production of standards, procedures and documentation and running training sessions Support out of hours software upgrades/implementations and testing in conjunction with Business Change, GTS and other stakeholders In addition to working shifts to cover 07:30 – 20:00 Monday-Friday staff performing this role are expected to occasionally work weekends Skills, experience and qualifications required ITIL Foundation V3 - Mandatory Good experience of enterprise software and application support and delivery knowledge - Mandatory) SharePoint (Collaboration Toolkit) Knowledge of service desk / issue logging tools Knowledge of latest MS Office suite Knowledge of MS Windows server So, if you’re up for the challenge and wish to join our vibrant and busy team, we want to hear from you today.

As a Service Desk Analyst working from our Soapworks office, you will be part of our fast-paced enterprise Service Desk which acts as the single route in for technology related issues. Highly customer focused, you will be the ‘face’ of Technology, acting as the first point of contact for colleagues to raise, triage and manage incidents (P1-P3) and user service requests.  You will be able to apply your technical expertise to take the lead in driving the resolution of issues owned by the team. This will include aiming for a high first time fix rate of incidents across our network, systems and offices; together with support of users’ PC's such as password resets, installing software and resolving user issues.  You will support colleagues across TalkTalk Technology, TalkTalk Business, TalkTalk Consumer and our outsourced partners, ensuring issues are resolved within SLA and keeping them informed throughout the life of their issue.  Due to the nature of the role, this is an office-based position, working out of our Soapworks campus.  Service Desk Analyst (24/7 Shift work) How will I add value in this role? Providing excellent levels of service to all those contacting the Service Desk. Respond to user/customer queries raised via telephone; incident tickets or walk ups. Ownership of issues throughout their lifecycle, driving the timely resolution of tickets, minimising the impact to the end user base and driving a first time fix for users. Adhering to agreed processes and compliance frameworks to ensure a consistent service experience for users. Working to meet or exceed agreed SLAs and KPIs. Work closely with key internal stakeholders and external partners to progress requests and incidents. This will include setting up and running conference calls where required. Own the efficient and effective communication of incidents across the business, ensuring that communications contain relevant detail and are clearly written to be understandable to both technical and non-technical audiences. Carry out proactive impact assessments on issues raised and prioritise workloads based on impact and urgency. Following agreed escalation paths to remove blockers to issue resolution. Jeopardy management of tickets, managing your own workload to ensure that tickets meet their SLA and taking remedial action where SLAs may fail. Looking at trends in incident and request volumes that may be symptomatic of a deeper issue and acting on this insight. Managing tickets in our incident management system (Remedy), ensuring that tickets are updated across their lifecycle to provide auditability. Provide an effective handover of issues to Problem Management teams. Undertake additional tasks as reasonably be requested by your line manager.  About you   You'll have PMO or Release coordinator experience with a good understanding of PM methodolgies and experience in MI, Reporting or Planning.  You will have a strong technical background and proven organisational and communication skills. A highly costumer focused person with a positive and flexible approach to work.  It would be also great if you have worked previously for a telecoms or a large company. ITIL knowledge is a large plus but is not required. We will provide you with all the support needed to develop yourself further!  The Benefits We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also  Support you to achieve your career goals Offer income protection and life assurance Offer a range of discounts on products and shopping

M&S is a leading retailer with a strong brand heritage, extraordinary colleagues and customers who want to see us succeed. The key to our transformation and long-term sustainability is our commitment to the belief that behaviour drives business success and employee engagement. Our Colleague Services Team are looking for an enthusiastic, innovative, engaging and adaptable Learning & Development Associate with a strong customer ethos to join us. You’ll deliver an excellent L&D service to our Colleague Advisory Service Team, which is our HR contact centre, to consult and deliver the right learning solutions to enhance the capability of our people. This role would suit a self-starter with bucketloads of contact centre L&D experience looking for a new adventure to consult and deliver effective learning solutions for a shared service centre. It’s a roll your sleeves up and get stuck in type of role with huge opportunity to make a significant difference. You’ll be reporting into the Head of Colleague Advisory Service, and have great support from the L&D Team, to define the scope and enable learning provision for our Colleague Advisory teams. About the role Your key accountabilities include: Work with key members of the Team to determine learning requirements, methods of delivery, evaluate impact of learning and support sustainability of learning in the workplace. You’ll be making every penny count and measure the impact effectively Able to anticipate learning needs based on centre activity and manage this plan accordingly Deliver the agreed L&D plan to timescales and quality expected. You’ll own it and get it done for our Colleague Advisory Service Work collaboratively across the wider support centre to ensure a seamless L&D provision, demonstrating a customer centric approach Facilitate technical, colleague and management development training within the centre aligned to the wider centre business plan to the required standard and impact Provide coaching and support for key roles within our Colleague Advisory Service Build strong relationships with Team Leaders and Managers to providing a consultative approach with understand the capability of their Teams and identify learning needs,. Promote blended / self-learning options to Colleague Services Ensure robust reporting is in place linked to attendance and impact of training solutions. Complete, short, medium-and long-term course evaluation, always having a commercial eye on the value of any development Keep up to date with best practices and training methods through internal and external networking, ensuring the training delivered is professional, motivating and delegates are able to achieve the maximum learning Identify and progress own areas for personal development  About you Your skills and experience will include: An engaging communicator, with excellent facilitation skills Able to build effective relationships and manage key members of the Team Detailed understanding of the psychology of learning, current learning theories, contact centre environment learning provision and evaluation methods Experience in designing and delivering best in class learning technology to embed self-led learning (full training cycle) Digital savvy and embraces new technology. Curious to investigate new opportunities to introduce digital technology Commercial acumen with an understanding of the operational levers which drive success in the organisation Good use of Microsoft applications incl. Excel, Word, PowerPoint to create learning content. Some experience of designing digital learning using a rapid authoring tool (Articulate would be an advantage) Excellent verbal, written communication and time management skills Ability to work at pace and with agility. Proactive to the needs of the centre and people readiness Communicates openly and honestly at all times and encourages others to do the same in line with the M&S behaviours Able to take accountability of their role, taking intelligent risks and learns from their mistakes

We’re TalkTalk, a challenger brand in the world of Broadband, Phone and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.  We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.  The Group Change represents change management into one central function.  The team shape and deliver change across TalkTalk, acting as a trusted supplier of expertise and delivery excellence to residential and business customers.  The PMO is responsible for assuring project delivery to best practice quality standards ensuring alignment to TalkTalk strategic goals. The PMO play a key role in monitoring and assuring delivery providing visibility of critical information for decision making.  The PMO Analyst plays a key role in facilitating smooth delivery of Priorities, Programmes and Projects. Providing senior stakeholders full visibility and tracking of delivery while ensuring that the Change team adhere to the Change Framework and maintain a high quality of delivery.  The PMO Analyst will play a key role within the function, and will be: Accountable for running PMO capability and Programme infrastructure in priority Programmes to align to the business delivery plan. Assess and guide all change that is initiated within a portfolio, running forums to build awareness to support shape the change prior to directing via the most appropriate approval channel acting as a customer advocate. Align PMO activity for the Programme/s, in line with the Change Framework for organisational and operational level change: Risks, issues, dependencies Programme MI    Programme financial management Programme governance Maintain standards of quality including gates and change control Training and coaching Project Managers Scope Management and Change control Manage Project reporting; ensuring submission and quality of data from Project Managers & Business Leads providing data insights to enable improved demand v capacity planning and support Business Planning activities. Support Portfolio Directors & Programme managers in preparing for key meetings (e.g. SteerCo's) by collating and presenting consistently formatted reports Provide strategic and tactical support to Exco and Exco Direct Reports by being responsible for the delivery of PMO mechanisms and the group wide Change Framework. Manage Programme capex budget and cost tracking; which may include raising and receipting PO's Tracking Programme resources across facilitating Resource Management reviews Owning the Programme(s) risk, change, decision and action log Support planning activities and tracking level 0 milestones to identify areas of conflict, congestion and risk. Provide solution proposals and recommendations to ensure successful change delivery with customers and operational teams at our heart Lead on ad-hoc requests for information and queries on behalf of the Programme team Work in line with the central Group Change project framework and support the Programme(s) adopt central tools and processes Adhere to the Change Framework and ISO:9001 requirements where relevant. Continuously improve Programme and Project governance standards through improvements to methods and templates and through training  Behaviours Display problem solving acumen; take ownership of issues and seek to drive to resolution. Demonstrate a positive ‘can-do’ attitude’ and contribute to an energetic and motivated team environment. Focus on the customer to ensure solutions remain true to the objective of delivering great service. Demonstrate key leadership skills and act decisively in critical situations Exhibit a keen eye for detail and strong analysis skills to identify interdependency and trends.  Must have skills and experience 1-3 Years PMO Experience PMO certification Ability to build strong relationships Excellent interpersonal skills/relationships Advanced MS Office skills Financial understanding of tracking budgets  Be Grea to also have Industry knowledge in one of the following industries: Telecoms, IT, Media, Technology Experience of project planning Project Management skills    The Benefits We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also: Embrace flexible working Support you to achieve your career goals Offer income protection and life assurance Offer a range of discounts on products and shopping

What do I need in order to deliver in this role?  Must-have: A passion for testing Good written and verbal communication Good problem solving skills Good Understanding of Testing Processes  Be great to also have: Degree or equivalent Understanding of Telecoms products and services Experience of software development Experience of Waterfall and Agile models Experience of automation technologies Experience of testing Frameworks Understanding of SDLC Knowledge of SOAPUI/Postman