70 gigs found in Manchester

Transport Specialist Support Air & Ocean, Manchester Who are we? Syngenta is one of the world’s leading agriculture companies. Our ambition is to help safely feed the world while taking care of the planet. We aim to improve the sustainability, quality and safety of agriculture with world class science and innovative crop solutions. Our technologies enable millions of farmers around the world to make better use of limited agricultural resources. With 28,000 people in more than 90 countries we are working to transform how crops are grown. Through partnerships, collaboration and The Good Growth Plan we are committed to improving farm productivity, rescuing land from degradation, enhancing biodiversity and revitalizing rural communities. Role Purpose: We are now recruiting a Transport Specialist Support to work in our Logistics and Order Management team based in our Global Operations Centre in Manchester. The Transport Specialist Support will report to the Global Logistics Operations Manager and support the Global Logistics Operations team in daily tasks associated with Global Modes transport – Sea, Air and Tank movements Joining our team you will support Sea/Air Transport specialist in quote preparation, operational reporting, analytics, and procedure governance and support our Tank Specialist in managing the global ISO-Tank fleet, including relationship management, financial control, fleet management Acting as co-ordinator for Global and Regional teams, this role will give you a wide scope visibility in the logistics department You will be a great fit with the following knowledge: Basic knowledge of Air & Ocean transport having dealt with international operators (forwarders and/or carriers) at global level. Experience in the transportation of Dangerous Goods - IMDG, ADR & RID, as appropriate an advantage Good knowledge and practices of MS office with a particular advanced know how and practices on Excel and/or Access Sense of urgency, balanced, with sense of priorities Qualifications: A-Level or equivalent in a commercial/ business or technical subject Fluent in English, both orally and in writing Logistics experience Experienced to be gained in the job: Sea freight transport and pricing processes Airfreight transport and pricing processes Overland transport and pricing process Logistics Operational analytics Basic financial analytics 4PL management Additional info: Full time role based in Manchester Competitive salary and benefits scheme 31.5 annual holidays Syngenta is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.    

Hours 35 Hours a week between Mon- Fri 8-6 (offers some flexibility and opportunities to work from home) We have a number of exciting new roles that have come available in the Bereavements team to transform and improve the journey for our customers here at Barclays. Responsible for identifying actions, analysing data and testing controls, ensuring the team of Agents are able to provide an excellent customer journey for our vulnerable customers. If you have experience with managing risk and control within a telephony environment, then please keep reading. What will you be doing? Responsible for supporting the analysis of processes within Customer, Regulatory and industry data. Analyse data, identify a trend and come to a suitable resolution Develop and maintain an extensive network of stakeholders across various functions in order to maximise service excellence and business performance. Lead, Coach and inspire a team of Analysts to deliver effective, efficient and compliant service to Vulnerability group Work collaboratively with centre colleagues and other areas across the Bank in order to maximise customer satisfaction and overall operational performance. Motivate colleagues to become the best they can possibly be by utilising the banks development tools, coaching and engaging two way conversations. Be seen as a data expert with the ability to interrogate and analyse the various data work streams and provide concise MI. Proactively providing advice, coaching and support to less experienced colleagues to embed best practice and in support of their personal development objectives. What we’re looking for: Operational Analyst experience within a Contact Centre managing risk and control Complaint analysis experience Able to work efficiently Able to analyse data to high level and map process. Skills that will help you in the role: Process mapping using tool such as Blueworks or Visio Knowledge of SQL Where will you be working? Barclays Manchester is an operation of vast scale, with huge influence and impact on the financial services industry. We are in the heart of the city with fantastic transport links, making your commute and travel easily accessible, with just a stone throw away from Manchester Piccadilly station. Our Values   Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

We are recruiting a Degree Apprentice to join our growing business. We believe in making Britain more connected, so we can all lead smarter greener lives. We’re the digital core of the energy system, helping Britain move to a low carbon economy. The Data Communications Company (DCC) has built and maintained the secure national infrastructure that underpins the roll-out of smart meters across Britain. This wireless network connects smart meters to energy suppliers, network operators and other authorised service users. It is maintained to very high security standards, as endorsed by the National Cyber Security Centre.    Job Description: Based in our Manchester office, home to our state-of-the-art test facilities, we’re looking for the brightest and the best digital and technology thinkers, to bring fresh ideas to our business. We’re a relatively young company, with a very mature assignment. What we do, will enable innovators to provide smart solutions for the future. It’s never been done anywhere in the world. We’re definitely game-changers in that respect. We’re probably one of the best kept secrets of the 2010s. We say that with all confidence, because what we’re doing will impact every single home in Britain. Who else gets to say that? You’ll start in September 2020 and be with us for four years. Study will be alongside full-time work and you’ll have the support of your manager, your teammates and a mentor too. Our goal is to help you succeed and be the best you can be. At DCC, we believe that: Everyone has something to add Everyone is free to be themselves Everyone feels like they belong. What we’re looking for We’re a vibrant, fast-paced business. We not only take pride in our work, but we take care of ourselves and each other too. Wellbeing is important to us, but so is innovation and fresh thinking. We want passionate people, willing to learn, ready to grow and not shy of sharing new ideas. You’ll be a team player, but also have the know-how to get on with work independently when required. We’re building a culture of OneDCC, where everyone that works here feels as though they belong. You’ll be respectful of your colleagues, and open to learning more about the differences that make us all unique, whilst feeling comfortable being yourself too.

Pearson VUE ( www.pearsonvue.com at http://www.pearsonvue.com/ ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career and we are now hiring for an Online Assessments Developer (entry-level) to join our team in Salford Quays, Manchester. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Your Opportunity Online Assessments Developer (entry-level) Based in Salford Quays Manchester, UK Full-time working 37.5 hours per week Permanent Salary up to GBP £25,000.00 depending on experience We are now recruiting for an Online Assessments Developer (entry-level) to support our team of Test Publishers in Manchester. You will assist with building computer-based tests for our client companies, ensuring you meet their exact specification and assessment requirements. You will achieve this by using our proprietary Pearson VUE technology and software tools, analysing data and submitting the completed assessments on schedule for publishing both online and to our global test centre network. We enjoy providing a world-class service to our client companies, therefore you may also be involved in quality assurance, checking assessments for accuracy and ensuring the highest level of service and quality is achieved. You will be a detail oriented individual as you will be responsible for reviewing information and data within assessments to determine functionality and design. We are looking for a good communicator and true team-player as you will be required to consult, report and feedback updates to our wider team of colleagues and clients worldwide. You will have an organised approach to managing tasks, as you will need to prioritise and meet deadlines on multiple projects. Take your Tech expertise to a new level - We have many interesting and dynamic projects to look forward to in 2020 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE. Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Qualifications Our Successful Candidate This is a career-changing opportunity for an ambitious individual with an interest in Technology and Education / Assessment combined with a willingness to learn the Pearson VUE tools and systems. We are open to your background - You may have a qualification in IT or associated subject, or you may have established some professional experience in a Data / Software / IT Systems type position. You should also have an awareness of providing excellent customer service for our client companies and worldwide colleagues. We are looking for an ambitious individual who wants to learn and build a long-term career with Pearson VUE. Our Recruitment Process Please complete and submit your application before midnight on 6th February 2020 and please ensure that you apply directly on our Pearson Careers website only. We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!  

BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.  Department   Markets Operations  Job Purpose   This function, as a part of client onboarding operationalizes, a CSA when required, be it New or amendment. The team partners closely with internal stakeholders including Legal, Credit, Transition and Sales.  The successful candidate will: Be accountable for the execution of a best-practices in onboarding in support of the organization’s FX Markets and Collateral Administration businesses Support front office and operations need for the best execution by setting up the collateral agreements Coordinate with Legal Services to ensure that proper legal agreements are put in place to support derivatives trading Receive and assess legal agreements eg ISDA’s, CSA’s, GMRA’s, MSFTA’s from Relationship Management and Legal Contribute to the successful management of client relationships Set up agreements on collateral management systems – input of collateral terms, collateral schedules and settlement instructions Work with the Technology and Operations team to support the setup of technology to facilitate trading of on these agreements Continuously evaluate, identify and recommend practices and controls that will increase process efficiency and mitigate financial and operational risks Review all systems, documentation and risk framework  Benefits  Annual Holiday – 25 Days, plus bank holidays and the ability to purchase a further 5 days Pension  –  12% employer contribution Life Assurance, Income protection and Medical Insurance Education Assistance Cycle to work Health screening Season ticket loans for Travel Recognition and service awards 2 volunteering days per annum  Qualifications Knowledge/Skills/Competencies/Education: Relevant undergraduate education or advanced degree - Business Administration, Finance, Economics, etc. required Minimum 3 years of meaningful industry experience with at least 1 years of hands-on experience in derivative products Familiarity with derivative instruments including repos, TBAs, futures, listed and OTC options, FX, Swaptions, OTC swaps and centrally cleared swaps Familiarity with derivatives trading and collateral agreements such as Clearing Agreements, ISDA/CSAs, GMRAs and MSFTAs Familiarity with MS Office suite Solid interpersonal skills and a high degree of integrity combined with the ability to readily adapt to rapidly changing environments and deal with competing priorities

This is an exciting time for Resource Management as we build on the professionalism of our people and work closely with the business to develop and implement PwC business and people strategy. PwC's Resource Management (RM) team has been centralised to assist the firm in being more agile and providing the right people on the right projects at the right time. As a Resourcing Officer, you will support the Business Unit (BU) leadership and play an important role in the implementation and delivery of RM services to provide operational excellence. This is a people focused role, founded on establishing effective working relationships with all key stakeholders across the business. An opportunity has arisen to join our Risk Assurance Resource Management team for our national Tech Risk Business Unit. Day to day deployment of staff to projects/assignments balancing the needs of the business with the needs of the individual Encouraging the take up of secondments and 'cycles of experience' to our people Improving agility by utilising people in our growth/strategic priority areas both within your immediate area and across the firm as a whole Producing, using and analysing information to make resourcing decisions and recommendations Build relationships within the business unit and the wider resourcing function to enable greater effectiveness in providing solutions for resourcing demands Who we're looking for In order for us to meet the future challenges of the Resource Management function, we want to attract candidates from varying backgrounds and industries that can demonstrate their ability to: Communicate effectively (written and verbal) Manage conflicting deadlines and priorities Understand and analyse information to support decision making Deliver quality outputs whilst under pressure Multi-task Use technology and established tools effectively Requirements Technical Expertise - Deployment and Manpower Planning: Main point of contact for assigned portfolio, delivering the day to day deployment requirements Managing resourcing conflicts and priorities Understand the implication of profitability, engagement, agility and retention goals and the impact on resourcing decisions Knowledge and skills Relationship Skills including Communicating and Influencing: Build relationships – with those being deployed as well as those requesting resources Consult and enquire with stakeholders to understand their needs and wants. Respond with empathy and understanding to enhance relationships Take an active role in resource management projects and initiatives Strategy and Change Management: Understand the Business Unit, resource management firm-wide strategy and work to support these Understand the pipeline opportunities to enable appropriate decisions about available resources Stakeholder Management: Build relationships with stakeholders to become a trusted advisor and point of contact on resourcing matters Actively manage expectations and escalate where necessary Commercial Acumen and Financial Management: Understand the financial implications of the resourcing decisions made Understand the business unit needs and priorities for resourcing Produce and analyse detailed management information to make recommendations and decisions Team and Personal Development: Actively seek and identify opportunities for development Give and receive constructive feedback to improve performance Draw on resources across the business unit and resource management as appropriate Not the role for you? Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)? The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Diversity We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a  Associate Data Analyst  to join our team based in Salford Quays. This position is responsible for managing exam result data which is uploaded from Pearson VUE worldwide testing centres. Also includes basic reporting on exam data, both for clients and internal departments. Key Responsibilities Maintain a professional and mature attitude toward customers and clients at all times. Managing exam results data as it arrives from testing centres. The recovery of bad, missing or non-recoverable data and the requesting of any further information required from the test centres. Supporting clients through basic reporting, including areas such as exam data integrity and any other general support questions. Provide client related support for all bi-directional result data, including fixing / retransmitting of problematic exam data to the client and special client requests. Fulfil specific requests for results related information from various departments, including Program Management, Testing Services, QA, and Development teams. Ensure superior customer service and technical support for internal and external customers of Pearson VUE applications. Proactively look for opportunity to avoid operational trouble areas and signal on any potential areas for improvement. Report all network specific issues to the network team for resolution. All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety oftheir direct reports and other team members for which they have general management responsibility. All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint. Key Activities Day-to-day monitoring and management of exam results data. Client related support activities. Successfully complete any specific project work as directed by the team leader. Prioritise workload based on urgency and impact to customers and the business. Providing information on request to internal departments. Research and investigation of software bugs / fixes and escalation to appropriate channels. Reporting complete data flow and outlining flaws in transmission of results. Assist all software release activity for all parties impacted. Support KPI’s as discussed with manager. Support evaluation and implementation of new technologies. Produce regular management reports to keep management apprised of any significant changes in performance of applications. Assist with other projects as they arise, and complete other ad hoc tasks as assigned by manager. Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Qualifications Fluent in both written and spoken English. Data Management skills and experience. Excellent knowledge and experience in a customer focus environment. Experience in a similar role. General knowledge of internet communication and networking configurations and troubleshooting. Excellent written and verbal communication skills. Must be able to actively demonstrate a logical and analytical approach to problem solving. Effective time management. Effective planning and prioritizing skills. Excellent conflict management skills. Excellent customer service skills. Ability to work in a team environment. Strong attention to detail. Quick learner and ability to adapt to new systems and operating environments. Experience with Microsoft Office, and associated packages, including Access, Excel and SQL Scripting. Desirable Experience & Qualifications Educated to A Level or equivalent – Degree in relevant subject preferred. Qualification in ITIL or similar preferable. Demonstrated documentation and training skills. Ability to install/configure IT hardware/component would be advantageous. Utilisation of helpdesk tools (e.g. Remedy). SQL Skills Previous experience of living and working in the location/regions Working Arrangements Must be able to work full time flexible hours to meet demands of the business Occasional travel may be required to support client requirements.

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking an Information Governance Systems Analyst join our dynamic team in Manchester. As part of the Manchester Global Technology team, you will ensures the goals and objectives of the team are met and provides accurate and timely completion of assignments, and responses to inquiries. In this role, you will perform all functions related to the daily operations within the Information Governance (IG) team structure, while assuring compliance with all policies and procedures of the firm. The Information Governance Systems Analyst is responsible for the department’s readiness and ability to provide high-quality and on-time support within the Global Technology Department for assigned tasks. A key to Latham’s success and our continued ability to deliver the highest quality service to our clients is our “one-firm” culture – a spirit of teamwork and shared commitment to quality across our offices worldwide that has long distinguished Latham from other law firms. Join our team if you: Display strong analytical skills, including effectively defining problems and identifying solutions Understand concepts of role-based access control (RBAC), least privilege, and related requirements of permissions management and data classification schemes Enjoy working in a team environment with a customer service focus. And have: Knowledge of applications typically used in a global technology infrastructure environment, such as Microsoft Active Directory, vSphere, and SolarWinds Technical expertise or exposure in the following platforms: Encase Forensics, Exchange Archive Server (EAS), Quest Change Auditor (CA), iManage document management system, InTapp and/or industry-leading identity management systems The ability to define problems/issues while using a logical approach to develop and implement appropriate solutions We encourage you to apply! Successful candidates will not only be provided with an outstanding opportunity, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes health insurance as well as group income protection and life assurance, a pension plan, wellness programs, employee discounts and more. Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Are you a forward-thinking and cool-headed undergraduate ready to take your next steps in the world of developing a carbon neutral future? Believe there’s more than one way to secure a successful future in a world of sustainable, smart technology? So do we. We believe our intern development programme differs from any other. Could this be the next exciting step on your journey... If yes, then start your career with us at Siemens! This is a rare opportunity to earn whilst showing your potential to a global innovator. Here at Siemens we build a better world using digital skills to create greener energy, ground-breaking software and ingenious inventions. The Challenge Future Grid is an exciting start-up business, developing smart infrastructure that supports public transport and businesses in their shift from petrol and diesel guzzling fleets to electric vehicles. Reducing our fleet carbon emissions will have the biggest impact to our carbon footprint. We are looking for an intern to be part of our team researching, analysing and developing requirements for us to achieve our carbon neutral 2030 target, taking this experience and knowledge to our customers. In supporting our EV2030 programme, the ideal candidate will: Boldly seek and map out sources of industry data and knowledge – EV forecasts, grid capacities and limitations, energy costs. Devise methods to obtain data, i.e. through old-school interviews, questionnaires through to open data sources through API’s. Show off your modelling and analytical skills with off the shelf tools or script away. Bring strong analytical skills and analyse existing datasets Creating models, forecasts and visualisations Forecast EV demand and charge point utilisation Determine power and energy requirements Overlay with plans for other developments Create options to optimise costs for immediate and future needs Embark on your 12 month placement with us whilst taking part in our fantastic intern development programme. We will build an individual training plan to help you to develop the specific skills and knowledge required for your role. By the end of it you will be set up with the best knowledge to equip you for your professional career. Here’s what it takes to join some of the world’s brightest minds. You are an undergraduate working towards a Computer Sciences/Data Analysis related degree, being ready to analyse and develop requirements for us to achieve our carbon neutral 2030 target, taking this experience and knowledge to our customers. You are ingenious and curious, having strong analytical skills and the courage to challenge, question and bring new ideas into the mix. What else do I need to know? You will need to go where this journey takes you. Alongside your role, the intern development programme www.siemens.co.uk/interns will teach softer skills such as communication, teamwork, commercial awareness, digitilisation and innovation. We also offer plenty of opportunity to develop your career whilst offering a competitive salary and an excellent benefits package. We’re looking for forward-thinking standout colleagues with the aptitude and attitude to succeed in our world. Join us and apply now. The total rewards' package for this role includes a salary of £17,500 per annum. We know that not everyone’s lifestyle is the same, so we operate a flexible benefits scheme where you can tailor your benefits package to suit. If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. Siemens recognises that building a diverse workforce is essential to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all applicants to encourage agile working, flexibility and innovation.

The big question: why on earth should a Tech professional like you work for a 150-year-old retail chain? Because we’re on a journey. Changing the way we operate. Learning to think nimble. Giving our teams the time and freedom they need to push boundaries. To create amazing systems and technologies. To give our colleagues and our customers even more incredible experiences.   There are thousands of experts to talk to and learn from. We’ve got data from billions of transactions for our teams to play with. Things get built here. They get made here. They hit customers and colleagues quickly. Welcome to the home of Sainsbury's Tech.   More about the role: Accountable for a high standard of customer service in-line with performance targets defined for the Service Desk Answering, recording and responding to all incoming calls and e-mails Classify and resolve incidents and requests from specific areas of the business within agreed service levels ensuring 1st line resolution is achieved wherever possible Ability to explain technical instructions in a non-technical way Compliance with relevant legislation and the performance of other administrative duties relating to security management Ensuring accurate and timely updates are provided to colleagues and are maintained in the ITSM toolset Determine nature of problem and impact to the business Escalating high priority incidents/requests to team leaders in line with Sainsbury’s Incident and Request Management processes Taking personal responsibility to keep up to date with new technologies, systems and solutions Contributing to service improvement projects across the Service Desk as required What we’re looking for: Proven experience working in a customer services environment Interest in IT and a passion for customer service Excellent telephone manner Ability to prioritise workload Exceptional interpersonal written and verbal communication skills Good team working skills Proven analytical and problem solving skills Ability to work effectively under pressure Understands the importance of giving good customer service & strives for continued improvement With direction takes responsibility for resolving issues and ensures it's aligned with team objectives Communicate effectively with anyone in any environment, e.g. able to translate complex / technical issues to meet the audience's competency level Looks for new ideas/opportunities to help make improvements and suggests these to the appropriate individual(s) Desirable skills, knowledge and experience Experience working in a Service Desk or IT environment Supporting Microsoft products - Windows 2000, Windows XP, Windows 7, Windows 8.1 (including Active Directory, Exchange, Azure) and Microsoft Office applications (including Outlook 2010,2013 and office365) ServiceNow experience Awareness of Unix / Linux Has a knowledge and understanding of IT & security concepts and architectures In return you’ll get: Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat Holiday allowance Bonus scheme Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Flexible working and job share conversations are encouraged. Across our multi-brands, we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’re reading this, even if you’re not 100% sure you’re there with your experience, we’d still love to hear from you. If you’d like to find out more head to Sainsbury's Tech.

Our Managed Services Team is in need of an experienced Service Desk Analyst. You will be working within a close-knit and highly skilled Service Desk team as you support and develop our customer base. If you want to work for the UK's leading Digital and Cloud experts who are a Microsoft Azure Expert MSP, then you've come to the right place.  In this role, you'll be expected to:      Ensure all tickets are processed within service level agreements and KPI’s. Hold an understanding of SLA tables and the priority matrix. Ensure clear ticket updates Conduct initial triage and assessment of incidents and service requests Process a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs Escalate and proactively chase vendors and external support groups Work through own ticket queue and assist other team members where appropriate Assess and take ownership of changes to customer environments Raise awareness of issues to Problem Manager and assisting with resolutions    Are you the person we're looking for?      We need someone who is customer obssessed like us A commercial awareness is important We are looking for a team player with a positive attitude If you have a real thirst for technical knowledge, you're our kind of person You'll need an effective troubleshooting methodology You need to have excellent problem solving abilities Service Desk experience in 1st or 2nd Line capacity is essential   We are searching for someone with a qualification from higher education in IT, whether that be BTEC, DIPLOMA, Advanced Apprenticeship, Uni Grad but it isn’t essential for a candidate with the right attitude. All the below will be provided as part of your personal development plan, but if you already have them, even better:     Cisco CCNA Routing and Switching AWS Certified Sysops Administrator Associate Microsoft Certified: Azure Administrator Associate ITIL Foundation    After 6 months, you will progress into a 24/7 shift pattern. ANS is full of opportunities for the right candidate to make their own and develop their career.  We offer fast track promotion into our 2nd line desk and tailored development plans to get you into 3rd line so what are you waiting for?!  What’s in it for you? As a Top 100 Best Companies business, at ANS we like to reward our employees for their hard work. We live by our work hard, play hard culture which means you’ll take advantage from a benefits package that’s busting at the seams with goodies including healthcare, birthday’s off, extravagant seasonal parties, discounts off at your favourite restaurants and not forgetting our monthly Champagne Fridays.  Click  here  to view a few of our favourite benefits.  Why work for ANS? There has never been a more exciting time to work in the technology industry and as the UK’s #1 Cloud Services Provider, we’re committed to helping the UK’s leading public and commercial sector organisation to embrace the most exciting, life-changing and life-enhancing technologies.  If you join ANS, the opportunities are endless! With our varied client base, you’ll not only be helping your favourite e-commerce brands to engage with you more, you'll also help NHS trusts to leverage the power of artificial intelligence to help diagnose patients faster. From humble beginnings in 1996, ANS has since grown to 300 strong and has offices in Manchester and London with clients around the globe..  To find out more about ANS including the sectors we work within and the technologies we leverage, click  here. ANS Group Ltd are an equal opportunites employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, marriage and civil partnership, pregancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.  Think you’ve got what it takes? Apply today. We look forward to hearing from you.  

Texas Instruments Incorporated (TI) is a global semiconductor design and manufacturing company that develops analog ICs and embedded processors. By employing the world’s brightest minds, TI creates innovations that shape the future of technology. TI is helping about 100,000 customers transform the future, today. We’re committed to building a better future – from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities and developing great minds. Put your talent to work with us – change the world, love your job!  Texas Instruments UK is composed of Technical Sales Engineers (TSEs) and Field Application Engineers (FAEs) focused on supporting highly technical solutions for our customers' needs. TI UK employs about 35 employees with offices in Manchester, working closely with our customers. All sites are part of the European Sales and Applications organization, in which Sales and Field Application activities are focused on Analog and Embedded products.   Texas Instruments UK is looking for skilled, enthusiastic and outgoing students to participate in our summer internship for 2020. You will have the great opportunity to work in a team of engineers in charge of leading edge products of Texas Instruments.  You will participate in ongoing projects, work in a team and learn about how we work with our customers. In our job we must understand our customers systems in order to be able to suggest solutions using our components. We work very close with our customers as partners to help them in their design of market leading, competitive products.  Duration   The internship will have a timeframe from June to August/September, totaling up to approximately 8 weeks.  Other details:   As a person, you are self-motivated, proactive and energetic with an ambitious approach to your assignments. You work with determination and persistence to achieve your goals. You are also flexible, adaptable and enjoy working in an international environment. The internship requires a team player with a positive attitude. Qualified applicants must speak and write English at business level. We offer competitive compensation, a learning and development environment and the opportunity to work with teams across the globe. Please apply by uploading your CV, certificates, grade transcripts and cover letter. Location:  Manchester, UK   Minimum requirements   Qualified candidates are in their final years of their ongoing studies (master or bachelor) within the following areas: Analog design Radio Systems Circuit- and system design Signal Processing and communication Electronics Information Technology (Preferably, candidates should have finished the 2-3 first years of their education however this is not a requirement.) Preferred qualifications: Strong verbal and written communication skills Ability to work in teams and collaborate effectively with people in different functions Ability to take the initiative and drive for results Strong time management skills that enable on-time project delivery Working well in a team environment is imperative in this role. Demonstrated ability to build strong, influential relationships Good listener and excellent verbal and written communication skills To be considered for this position, please apply.

The primary responsibility of the IT Technical Applications Team is third-line technical and operational support and management of the firms Application Portfolio. Members of the IT Technical Applications Team must have excellent troubleshooting skills as well as a thorough knowledge of the company’s products, services, and Service Management processes. In addition, Technical Application Analysts work with the Technical Operations Team and our infrastructure Managed Service Provider to ensure the provision of consistent, high quality technical and customer services to the firm, with minimum disruption. Occasional travel to the other UK or International offices may be required as part of this role.    Duties Tier 3 Level technical support and management of the Firms Application Portfolio, these include; Finance Applications, Practice Management Applications, CRM, Time Recording, Financial Reporting, Information Barrier, Integration Hub, Document Management, Document Assembly, HR, Workflow, ITSM, Sharepoint operating across multiple platforms/technologies (Web, Desktop, Mobile, Virtual Desktop, Cloud) Application Packaging Managing application patching/Upgrades Querying and trouble shooting SQL databases and creation of Ad Hoc reports Incident, Problem, Change Management Ad Hoc Project resource (for application specific activities) Vendor/Stakeholder Management Support and development of the Firm’s IT services, with specific focus on quality, stability, security and cost. Work to defined Service Level Agreements, Operational Level Agreements and Key Performance Indicators. Operate in accordance with appropriate industry best practices and standards (eg:ITIL V3, ISO27001 etc) Creation and update of appropriate artifacts (support documentation, policies, standards) to enable and encourage a consistent and effective support performance from the Technical Operations Team and the wider IT Team Providing out of hours support, being named resource on out of hours on call rota for Technical Applications Team Seeks the appropriate information required, from a wide range of sources, on which to make decisions which enhance the value of the team to the business. Knowledge, skills and experience required Demonstrable advanced experience of any of the following applications/technologies: Elite Enterprise, CarpeDiem, Wall Builder / Integration Builder, Workflow Technologies, Sharepoint, Service Now, Exari, Terminal Services, Crystal Reports, iManage Demonstrable aptitude in T-SQL, Management of SQL Servers (2005/2008/2012) and working with ODBC connections Understanding of Windows Server, including but not limited to: Windows Services, Windows Scheduled tasks, Investigating Event Logs / Error Logs Experience of supporting applications running across multiple platforms (Web, Desktop, Virtual Desktop, Mobile) Experience of supporting applications in Cloud Platforms (Azure / AWS) with interest to progress further in this area. Ability to learn and understand new technologies with relative ease and to apply new learning to problem investigation / fault resolution Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same Good communication and interpersonal skills Ability to handle concurrent tasks with appropriate priority Dedicated and responsible with a strong commitment to the assigned task Ability to communicate across a variety of audiences, including business people and other IT Teams Excellent problem solving and trouble shooting skills. In particular the ability to see patterns and solutions where others may not. Personal behaviors and values that nurture openness, honesty, trust, mutual respect and support from all team members in line with service excellence ideals Self-driven and ability to work independently and interact with project teams & Support Teams effectively. Microsoft, ITIL or other appropriate qualifications are desirable. Customer focused with a passion and drive to deliver customer satisfaction and value to the business

Syngenta is one of the world’s leading agriculture companies. Our ambition is to help safely feed the world while taking care of the planet. We aim to improve the sustainability, quality and safety of agriculture with world class science and innovative crop solutions. Our technologies enable millions of farmers around the world to make better use of limited agricultural resources. With 28,000 people in more than 90 countries we are working to transform how crops are grown. Through partnerships, collaboration and The Good Growth Plan we are committed to improving farm productivity, rescuing land from degradation, enhancing biodiversity and revitalizing rural communities. Role purpose Development of e-learning and web based Procurement sites. To manage the knowledge needs of Global Procurement by administering and developing SharePoint and team spaces, acting as a “Knowledge Adviser”. Support the procurement community with e-tools development and knowledge requests. Provide technical expertise to help implement projects. Implement the latest technology to simplify and/or improve processes Accountabilities Maintain a collection of e-learning courses Manage the SharePoint platform for Global Procurement. Ensure the SharePoint sites for the PCOE and Procurement function are effective communication tools, well designed, meet size limits, create new sites if needed. Work with the e-tools specialist to maintain the e-tools service for the global Procurement community. Act as subject matter expert point of contact for guidance on SharePoint, Office 365 applications & procurement eTools. Offer technical assistance in various projects by quickly being able to learn new software & systems. Qualifications Knowledge, experience & capabilities Critical knowledge IT literate in Microsoft applications. Proficient with Adobe Captivate Knowledgeable of Microsoft SharePoint. Basic programming skills. Fast mastery of new software. Established Web design skills Critical technical, professional and personal capabilities Needs to be good communicator to be able to be able to work with clients to move issues to solutions Critical success factors & key challenges Work with novel software and quickly self-learn to deliver quality material. Work with clients to understand their issue and help build a solution. Ability to contribute to a small team & the wider procurement audience. Syngenta will offer Competitive benefits package Up to 31.5 days holiday Good onsite facilities, gym, fitness classes, staff restaurant

You will have the chance to work within a financial services company that have experienced a large amount of growth over the last year. They are looking for a Data Analyst who is willing to get stuck in to a wide range of financial data-sets. You will be joining the well rounded and hard working investment team. There is a lot of opportunity for progression and you will be rewarded for all the hard work you put in. If you're looking to join a supportive team where you can really grow, you should apply today so you don't miss out on this wonderful opportunity. Responsibilities: Carry out in depth analysis of potential acquisitions Develop forecasting models, that will facilitate vital decisions around investments Provide data driven guidance and notes about investments to the senior members of the investment committee Ensure data pipelines are always maintained and operating to standard Ensure continuous development and enhancement of forecasting & other models Carry out reviews of performance forecast against actual performance Requirements Strong coding ability in SQL & Python Strong Excel skills Report writing with SSRS/Tableau Highly numerate (background in maths would be ideal) The Company This job will give the opportunity to grow your career and develop your skills by working alongside industry experts that will provide ongoing support. This company has a client base that spans across multiple continents. They have a really great benefits package which includes an impressive 25 days holiday which increases after length of service, private medical insurance and a generous pension scheme. There are plenty more benefits so get in touch to hear the full package Junior Data Analyst- Central Manchester- Finance - Up to £35,000! Oscar Technology is acting as an Employment Agency in relation to this vacancy.

Arm is looking for summer interns to join our hardware applications engineering team based in Manchester, UK. Hardware Application Engineers provide the front line technical support and training to customers worldwide. Arm products include image signal processors (ISP) for markets like automotive, Internet of Things, drones, teleconferencing and surveillance. ISP is one of the critical components of any camera, sitting right after the image sensor, and converting raw images from the sensor to colourful images that can be viewed and appreciated by a human or used by a computer vision engine. During the internship you will design and simulate a hardware block that will allow our customers to use ISP in a mode that is not natively supported by the standard product. You will receive guidance, help and support from our expert design and application engineers. In collaboration with our Technical Communications team you will create an Application Note that will summarise your design and give customers suggestions on how to deploy it in their products. This position offers an excellent mix of broad technical development with the opportunity to learn the job of hardware applications engineer, which could lead to a permanent role after graduation. It is ideally suited for a person with a passion for digital hardware design who enjoys problem solving and is excited by new challenges each day. What will I be accountable for? Designing a hardware bloc that solves a technical problem that some of our customers are facing. Capturing the technical knowledge and make it available to customers by writing an Application Note. Assisting in testing hardware IP deliverables and provide feedback to design teams prior to release to customers. Helping to capture technical knowledge and making it available as written Application Notes and Knowledge Base Articles. Job Requirements What skills, experience and qualifications do I need? Studying for university degree in Electronic Engineering or similar Developing knowledge of microprocessor architecture, memory systems and interconnect Some experience of hardware description language such as Verilog or VDHL with tools for simulating hardware using test benches Enjoys solving problems Excellent verbal and written communications skills in English Good listening skills Has good organisational skills and is detail-oriented What are the desired skills and experience for this role? Some experience or interest in digital image processing or computer vision Interest in photography Use of a UNIX environment and shell programming/scripting Use of version control systems, such as Git or SVN Core Beliefs At Arm, we are guided by our core beliefs that reflect our unique culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary: We not I Take daily responsibility to make the Global Arm community thrive No individual has the right answer. Brilliance is collective Information is essential, share it Realise that we win when we collaborate — and that everyone misses out when we don’t Passion for progress Our differences are our strength. Widen and mix up the pool of people you connect with Difficult things can take unexpected directions. Stick with it Make feedback positive and expansive, not negative and narrow The essence of progress is that it can’t stop. Grow with it and be responsible for your own progress Be your brilliant self Be quirky not egocentric Recognise the power in saying ‘I don’t know’ Make trust our default position Hold strong opinions lightly With offices around the world, Arm is a diverse organisation of dedicated, innovative and highly talented professionals. By enabling a vibrant, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace. Benefits Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment. Annual Bonus Plan Discretionary Cash Award Group Personal Pension Plan with enhanced company contribution Medical, Travel, Health & Life Insurances Holiday, 25 days annual leave with option to buy an additional 5 days per year Sabbatical, 20 paid days every four-year of service Volunteering, One (1) paid working day each year (TeamARM) Varies by location: cycle to work, free car parking, gym on site, team and social events

QIAGEN Manchester is a world leading centre for molecular diagnostic applications, expanding and enhancing the delivery of life improving diagnostic systems for existing and emerging medical needs focusing in the area of personalized healthcare. The Team: The European Technical Service team of around 30 people is based in different subsidiaries throughout Europe, including in Manchester. We are providing technical support and solutions to our customers in Europe, Middle East & Africa based on their written request and calls to our hotlines. We are looking for a Technical Service Specialist with practical experience of the most frequently used techniques in molecular biology. This experience will enable the Specialist to understand the experimental set up of QIAGEN products and therefore be able to support our customers effectively. The combination of scientific knowledge, multilingual skills and customer support mentality make it a very exciting role. If you are passionate about making improvements in life possible and developing your career in an organization that supports internal progression please send an application Key responsibilities include: Provide prompt, professional, and accurate advisory service to our German-speaking customers as well as our international customers Acquire and apply the constantly changing knowledge in terms of technology, products, and processes Active cooperation in the development of existing and future solutions to further improve our customer service Effective prioritization of existing tasks and their efficient handling in respect to the needs of our customers and the team  Position Requirements  Ph.D. or equivalent substantial experience in molecular biology or genomics Strong wet-lab practical experience of the most frequently used techniques Fluency in German and English is required for this role; any additional European language is a benefit  Personal Requirements Customer-centric mentality as service provider with scientific background Strong communication skills with excellent written skills Exceptional analytical and problem solving skills Pleasure and flexibility in handling constantly changing needs Ability for self-organization in a closely cooperating team

The emphasis is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the IT Department.  The role involves working in a busy and lively office, which at times can be pressurised. The role would ideally suit someone with at least two years’ experience working within a Technical role with good problem solving and excellent people skills.  There is an occasional requirement that the successful candidate be willing to travel to other offices within the UK Firm during the working week.   We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.   Are you looking to return to the workplace after an extended career break?  For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.   Your role Reports to Regional Supervisor Ensuring incidents are updated and customers receive support in a timely manner Second line software and hardware support to customers both office based and remote, including proactive advice and training Maintaining a high level of customer satisfaction across the business  Installation, configuration and administration of desktop and laptop PCs & tablets (including Apple MacBook’s), printer hardware, & mobility devices (Apple) remote tools Cable Management – Physical and admin Occasional travel to other UK offices to provide holiday/sickness cover Emphasis on taking initiative whilst following procedures and working with systems and processes Responsible for providing an extremely high level customer focused On-site support service to all members of the firm Event IT Support required onsite/offsite  Dealing with Major Incidents & Problem Management escalations  Regular liaison with hardware maintenance company to ensure equipment is repaired in accordance with maintenance agreement Regular liaison with internal and external technical/network engineers when necessary Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Your work, your choice   At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.   Location: Manchester Work pattern: Permanent / Full time Working hours: Mon-Fri 09:00-17:30    Your professional experience   Applicants should have a knowledge and understanding of the following key applications and hardware:  Microsoft Windows 8.1/10  MAC El Capitan OS Microsoft Office 2010/2013  Microsoft Internet Explorer  Skype for Business 2013 Your service line: Internal Services    At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.    Personal independence   Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm.  The recruitment team will provide further detail as you progress through the recruitment process.  

Selfridges today is more than just the sum of its products - it's a shopping experience that promises to surprise, amaze and amuse its customers by delivering extraordinary customer experiences. Our people are central to us achieving this. Role Responsibility We are looking for a Computer Service Desk Support Analyst on a full-time basis (required to work every weekend and 3 week days, per week) This is a technical internal customer facing role, responsible for the handling of inbound technical calls for all Front of House IT hardware and software related issues. Responsible for the delivery of the day to day on-site front and back office support requirements at Selfridges Stores. First point of contact and support for any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software). Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with. 1 st  & 2 nd  line support of PC and Mac issues 2 nd  line support of instore EPOS systems. IT Liaison with Senior Store Management person. 2 nd  line support for iPhones, iPads and other mobile devices. Ensure the day to day operational tasks that are necessary to provide a stable and robust environment are performed. Effective ownership and communication of open service impacting issues. Continue learning and training, keeping abreast of developments and innovation within their field Provide support and coaching as required to other team members less experienced in the nominated technical and / or functional areas. Implement the effective and timely transfer of support issues from 2 nd  line to 1 st  line or 3 rd  line as appropriate. Identify trends and root cause in driving improvements or upgrades as necessary. Delivery of own performance against SLA, attaining agreed metrics for all services. Participation in IT projects and ensure capability to support changes post go live. Participation in all areas of ITIL processes, both reactive and proactive, to ensure a seamless service Compliance with business and IS quality management, risk management, security policies and procedures Occasional travel to regional stores and sites. Deliver own performance in-order to achieve / exceed agreed individual targets. Ensure SLA targets are met by following Incident Management and Escalation processes. Actively own and drive personal development and career planning Drive improved first time customer fix within the Front of House team by the achievement of individual targets. Provide IS users with updates on the status of raised incidents and service requests. To increase the ability to resolve issues across the service desk team by proactively sharing technical knowledge, creating new documentation where appropriate. To actively reduce the number of incidents into the both Service Desk and Front of House Team by highlighting incident trends and potential problems. To support the transition of new services or service changes by adhering to new process changes or amendments. To support the achievement of customer satisfaction ratings and the reduction of call escalations, by regularly updating customers on call progress To share information on trends/new issues/increases, proactively contributing to continuous service improvement through identification of process improvements and problem prevention; Ensuring that all activities are performed at a consistently high standard with minimal risk to the Selfridges & Co. and Brown Thomas business and that opportunities to improve services and processes are identified and actioned. The Ideal Candidate KEY COMPETENCIES: Excellent understanding of service delivery processes Experience of VIP Support and the associated pressures and urgency Providing a personal service to VIP’s off site and in personal spaces. Experience in a similar role Proven track record of customer satisfaction Operational support experience ITIL awareness Strong Customer Service Skills Process and Procedure experience (development and implementation) Experience of operating with a high level of autonomy MS Office 2010, 2013 & 265 Familiarity of MS Exchange Server Email and Microsoft Outlook Windows 8.1 and 10 MacOS 10.13+ Software deployment and management via SCCM / Jamf Pro PC & Mac hardware, peripheral commissioning and setup Strong Printing skills, Ricoh, HP /scanning troubleshooting skills PC & Mac Diagnostics and fault finding. Basic Networking Skills including patching, Virus management and Cleanup. Experience of a computerised call logging application Remote control and remote access product sets Mobile technology (iPhone, iPad) EPOS and retail Till systems PED / PDQ Experience Video Conferencing Projectors, TV, Audio Systems, AppleTV Experience in a similar role Experience of working in a fast paced and creative retail environment  DESIRABLE PRODUCT KNOWLEDGE: Windows Defender Symantec antivirus. General knowledge of Windows applications Adobe Creative Cloud suite, Photoshop. Vectorworks SketchUp Parallels. Preferably knowledge of one or more of the following: Autocad, Hyperion/essbase, Ghost, Coda, Malware and Virus cleanup tools Skilled in problem diagnosis and resolution Excellent communication and interpersonal skills Customer focused Strong sense of ownership and ability to follow tasks through to completion Strong analytical skills and decision-making skills Excellent planning and organisation skills Logical Approach to Problem Solving Dealing with unexpected issues with little preparation. Technical Front of House experience in a fast moving, complex IT Department. Knowledge of ITIL v3 and experience of working in an IT operations environment CompTIA A+ desired. CompTIA N+ desired. Cisco qualifications desired. Substantial  experience in a similar role Experience of working in a fast paced and creative retail environment MS Office Lotus Notes or Microsoft mail Windows XP Client or later Thin Client technology PC hardware, peripheral commissioning and setup Networking Skills including TCP/IP, switches, patching, etc. Mobile technology User account administration experience Experiences of websites, use of documentation and processes Ability to multitask and work on own initiatives Strong customer service skills and excellent telephone manner. Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders Excellent problem solving skills Strong written and verbal communication skills Good Team Player Experience with development of new processes and procedure. Advanced troubleshooting skills Experience in a similar role Experience of working in a fast paced and creative retail environment About the Company We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other. We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability.  In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for. Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this.  As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work.

The emphasis is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the IT Department. The role involves working in a busy and lively office, which at times can be pressurised. The role would ideally suit someone with at least two years’ experience working within a Technical role with good problem solving and excellent people skills.  There is an occasional requirement that the successful candidate be willing to travel to other offices within the UK Firm during the working week.  We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.  Are you looking to return to the workplace after an extended career break?  For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.  Your role Reports to Regional Supervisor Ensuring incidents are updated and customers receive support in a timely manner Second line software and hardware support to customers both office based and remote, including proactive advice and training Maintaining a high level of customer satisfaction across the business  Installation, configuration and administration of desktop and laptop PCs & tablets (including Apple MacBook’s), printer hardware, & mobility devices (Apple) remote tools Cable Management – Physical and admin Occasional travel to other UK offices to provide holiday/sickness cover Emphasis on taking initiative whilst following procedures and working with systems and processes Responsible for providing an extremely high level customer focused On-site support service to all members of the firm Event IT Support required onsite/offsite  Dealing with Major Incidents & Problem Management escalations  Regular liaison with hardware maintenance company to ensure equipment is repaired in accordance with maintenance agreement Regular liaison with internal and external technical/network engineers when necessary Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.  Location: Manchester Work pattern: Permanent / Full time Working hours: Mon-Fri 09:00-17:30   Your professional experience   Applicants should have a knowledge and understanding of the following key applications and hardware:  Microsoft Windows 8.1/10  MAC El Capitan OS Microsoft Office 2010/2013  Microsoft Internet Explorer  Skype for Business 2013 Your service line: Internal Services  At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.   Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm.  The recruitment team will provide further detail as you progress through the recruitment process.