66 gigs found in Manchester

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking an Information Governance Systems Analyst join our dynamic team in Manchester. As part of the Manchester Global Technology team, you will ensures the goals and objectives of the team are met and provides accurate and timely completion of assignments, and responses to inquiries. In this role, you will perform all functions related to the daily operations within the Information Governance (IG) team structure, while assuring compliance with all policies and procedures of the firm. The Information Governance Systems Analyst is responsible for the department’s readiness and ability to provide high-quality and on-time support within the Global Technology Department for assigned tasks. A key to Latham’s success and our continued ability to deliver the highest quality service to our clients is our “one-firm” culture – a spirit of teamwork and shared commitment to quality across our offices worldwide that has long distinguished Latham from other law firms. Join our team if you: Display strong analytical skills, including effectively defining problems and identifying solutions Understand concepts of role-based access control (RBAC), least privilege, and related requirements of permissions management and data classification schemes Enjoy working in a team environment with a customer service focus. And have: Knowledge of applications typically used in a global technology infrastructure environment, such as Microsoft Active Directory, vSphere, and SolarWinds Technical expertise or exposure in the following platforms: Encase Forensics, Exchange Archive Server (EAS), Quest Change Auditor (CA), iManage document management system, InTapp and/or industry-leading identity management systems The ability to define problems/issues while using a logical approach to develop and implement appropriate solutions We encourage you to apply! Successful candidates will not only be provided with an outstanding opportunity, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes health insurance as well as group income protection and life assurance, a pension plan, wellness programs, employee discounts and more. Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Are you a forward-thinking and cool-headed undergraduate ready to take your next steps in the world of developing a carbon neutral future? Believe there’s more than one way to secure a successful future in a world of sustainable, smart technology? So do we. We believe our intern development programme differs from any other. Could this be the next exciting step on your journey... If yes, then start your career with us at Siemens! This is a rare opportunity to earn whilst showing your potential to a global innovator. Here at Siemens we build a better world using digital skills to create greener energy, ground-breaking software and ingenious inventions. The Challenge Future Grid is an exciting start-up business, developing smart infrastructure that supports public transport and businesses in their shift from petrol and diesel guzzling fleets to electric vehicles. Reducing our fleet carbon emissions will have the biggest impact to our carbon footprint. We are looking for an intern to be part of our team researching, analysing and developing requirements for us to achieve our carbon neutral 2030 target, taking this experience and knowledge to our customers. In supporting our EV2030 programme, the ideal candidate will: Boldly seek and map out sources of industry data and knowledge – EV forecasts, grid capacities and limitations, energy costs. Devise methods to obtain data, i.e. through old-school interviews, questionnaires through to open data sources through API’s. Show off your modelling and analytical skills with off the shelf tools or script away. Bring strong analytical skills and analyse existing datasets Creating models, forecasts and visualisations Forecast EV demand and charge point utilisation Determine power and energy requirements Overlay with plans for other developments Create options to optimise costs for immediate and future needs Embark on your 12 month placement with us whilst taking part in our fantastic intern development programme. We will build an individual training plan to help you to develop the specific skills and knowledge required for your role. By the end of it you will be set up with the best knowledge to equip you for your professional career. Here’s what it takes to join some of the world’s brightest minds. You are an undergraduate working towards a Computer Sciences/Data Analysis related degree, being ready to analyse and develop requirements for us to achieve our carbon neutral 2030 target, taking this experience and knowledge to our customers. You are ingenious and curious, having strong analytical skills and the courage to challenge, question and bring new ideas into the mix. What else do I need to know? You will need to go where this journey takes you. Alongside your role, the intern development programme www.siemens.co.uk/interns will teach softer skills such as communication, teamwork, commercial awareness, digitilisation and innovation. We also offer plenty of opportunity to develop your career whilst offering a competitive salary and an excellent benefits package. We’re looking for forward-thinking standout colleagues with the aptitude and attitude to succeed in our world. Join us and apply now. The total rewards' package for this role includes a salary of £17,500 per annum. We know that not everyone’s lifestyle is the same, so we operate a flexible benefits scheme where you can tailor your benefits package to suit. If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. Siemens recognises that building a diverse workforce is essential to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all applicants to encourage agile working, flexibility and innovation.

The big question: why on earth should a Tech professional like you work for a 150-year-old retail chain? Because we’re on a journey. Changing the way we operate. Learning to think nimble. Giving our teams the time and freedom they need to push boundaries. To create amazing systems and technologies. To give our colleagues and our customers even more incredible experiences.   There are thousands of experts to talk to and learn from. We’ve got data from billions of transactions for our teams to play with. Things get built here. They get made here. They hit customers and colleagues quickly. Welcome to the home of Sainsbury's Tech.   More about the role: Accountable for a high standard of customer service in-line with performance targets defined for the Service Desk Answering, recording and responding to all incoming calls and e-mails Classify and resolve incidents and requests from specific areas of the business within agreed service levels ensuring 1st line resolution is achieved wherever possible Ability to explain technical instructions in a non-technical way Compliance with relevant legislation and the performance of other administrative duties relating to security management Ensuring accurate and timely updates are provided to colleagues and are maintained in the ITSM toolset Determine nature of problem and impact to the business Escalating high priority incidents/requests to team leaders in line with Sainsbury’s Incident and Request Management processes Taking personal responsibility to keep up to date with new technologies, systems and solutions Contributing to service improvement projects across the Service Desk as required What we’re looking for: Proven experience working in a customer services environment Interest in IT and a passion for customer service Excellent telephone manner Ability to prioritise workload Exceptional interpersonal written and verbal communication skills Good team working skills Proven analytical and problem solving skills Ability to work effectively under pressure Understands the importance of giving good customer service & strives for continued improvement With direction takes responsibility for resolving issues and ensures it's aligned with team objectives Communicate effectively with anyone in any environment, e.g. able to translate complex / technical issues to meet the audience's competency level Looks for new ideas/opportunities to help make improvements and suggests these to the appropriate individual(s) Desirable skills, knowledge and experience Experience working in a Service Desk or IT environment Supporting Microsoft products - Windows 2000, Windows XP, Windows 7, Windows 8.1 (including Active Directory, Exchange, Azure) and Microsoft Office applications (including Outlook 2010,2013 and office365) ServiceNow experience Awareness of Unix / Linux Has a knowledge and understanding of IT & security concepts and architectures In return you’ll get: Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat Holiday allowance Bonus scheme Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Flexible working and job share conversations are encouraged. Across our multi-brands, we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’re reading this, even if you’re not 100% sure you’re there with your experience, we’d still love to hear from you. If you’d like to find out more head to Sainsbury's Tech.

Our Managed Services Team is in need of an experienced Service Desk Analyst. You will be working within a close-knit and highly skilled Service Desk team as you support and develop our customer base. If you want to work for the UK's leading Digital and Cloud experts who are a Microsoft Azure Expert MSP, then you've come to the right place.  In this role, you'll be expected to:      Ensure all tickets are processed within service level agreements and KPI’s. Hold an understanding of SLA tables and the priority matrix. Ensure clear ticket updates Conduct initial triage and assessment of incidents and service requests Process a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs Escalate and proactively chase vendors and external support groups Work through own ticket queue and assist other team members where appropriate Assess and take ownership of changes to customer environments Raise awareness of issues to Problem Manager and assisting with resolutions    Are you the person we're looking for?      We need someone who is customer obssessed like us A commercial awareness is important We are looking for a team player with a positive attitude If you have a real thirst for technical knowledge, you're our kind of person You'll need an effective troubleshooting methodology You need to have excellent problem solving abilities Service Desk experience in 1st or 2nd Line capacity is essential   We are searching for someone with a qualification from higher education in IT, whether that be BTEC, DIPLOMA, Advanced Apprenticeship, Uni Grad but it isn’t essential for a candidate with the right attitude. All the below will be provided as part of your personal development plan, but if you already have them, even better:     Cisco CCNA Routing and Switching AWS Certified Sysops Administrator Associate Microsoft Certified: Azure Administrator Associate ITIL Foundation    After 6 months, you will progress into a 24/7 shift pattern. ANS is full of opportunities for the right candidate to make their own and develop their career.  We offer fast track promotion into our 2nd line desk and tailored development plans to get you into 3rd line so what are you waiting for?!  What’s in it for you? As a Top 100 Best Companies business, at ANS we like to reward our employees for their hard work. We live by our work hard, play hard culture which means you’ll take advantage from a benefits package that’s busting at the seams with goodies including healthcare, birthday’s off, extravagant seasonal parties, discounts off at your favourite restaurants and not forgetting our monthly Champagne Fridays.  Click  here  to view a few of our favourite benefits.  Why work for ANS? There has never been a more exciting time to work in the technology industry and as the UK’s #1 Cloud Services Provider, we’re committed to helping the UK’s leading public and commercial sector organisation to embrace the most exciting, life-changing and life-enhancing technologies.  If you join ANS, the opportunities are endless! With our varied client base, you’ll not only be helping your favourite e-commerce brands to engage with you more, you'll also help NHS trusts to leverage the power of artificial intelligence to help diagnose patients faster. From humble beginnings in 1996, ANS has since grown to 300 strong and has offices in Manchester and London with clients around the globe..  To find out more about ANS including the sectors we work within and the technologies we leverage, click  here. ANS Group Ltd are an equal opportunites employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, marriage and civil partnership, pregancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.  Think you’ve got what it takes? Apply today. We look forward to hearing from you.  

Texas Instruments Incorporated (TI) is a global semiconductor design and manufacturing company that develops analog ICs and embedded processors. By employing the world’s brightest minds, TI creates innovations that shape the future of technology. TI is helping about 100,000 customers transform the future, today. We’re committed to building a better future – from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities and developing great minds. Put your talent to work with us – change the world, love your job!  Texas Instruments UK is composed of Technical Sales Engineers (TSEs) and Field Application Engineers (FAEs) focused on supporting highly technical solutions for our customers' needs. TI UK employs about 35 employees with offices in Manchester, working closely with our customers. All sites are part of the European Sales and Applications organization, in which Sales and Field Application activities are focused on Analog and Embedded products.   Texas Instruments UK is looking for skilled, enthusiastic and outgoing students to participate in our summer internship for 2020. You will have the great opportunity to work in a team of engineers in charge of leading edge products of Texas Instruments.  You will participate in ongoing projects, work in a team and learn about how we work with our customers. In our job we must understand our customers systems in order to be able to suggest solutions using our components. We work very close with our customers as partners to help them in their design of market leading, competitive products.  Duration   The internship will have a timeframe from June to August/September, totaling up to approximately 8 weeks.  Other details:   As a person, you are self-motivated, proactive and energetic with an ambitious approach to your assignments. You work with determination and persistence to achieve your goals. You are also flexible, adaptable and enjoy working in an international environment. The internship requires a team player with a positive attitude. Qualified applicants must speak and write English at business level. We offer competitive compensation, a learning and development environment and the opportunity to work with teams across the globe. Please apply by uploading your CV, certificates, grade transcripts and cover letter. Location:  Manchester, UK   Minimum requirements   Qualified candidates are in their final years of their ongoing studies (master or bachelor) within the following areas: Analog design Radio Systems Circuit- and system design Signal Processing and communication Electronics Information Technology (Preferably, candidates should have finished the 2-3 first years of their education however this is not a requirement.) Preferred qualifications: Strong verbal and written communication skills Ability to work in teams and collaborate effectively with people in different functions Ability to take the initiative and drive for results Strong time management skills that enable on-time project delivery Working well in a team environment is imperative in this role. Demonstrated ability to build strong, influential relationships Good listener and excellent verbal and written communication skills To be considered for this position, please apply.

The primary responsibility of the IT Technical Applications Team is third-line technical and operational support and management of the firms Application Portfolio. Members of the IT Technical Applications Team must have excellent troubleshooting skills as well as a thorough knowledge of the company’s products, services, and Service Management processes. In addition, Technical Application Analysts work with the Technical Operations Team and our infrastructure Managed Service Provider to ensure the provision of consistent, high quality technical and customer services to the firm, with minimum disruption. Occasional travel to the other UK or International offices may be required as part of this role.    Duties Tier 3 Level technical support and management of the Firms Application Portfolio, these include; Finance Applications, Practice Management Applications, CRM, Time Recording, Financial Reporting, Information Barrier, Integration Hub, Document Management, Document Assembly, HR, Workflow, ITSM, Sharepoint operating across multiple platforms/technologies (Web, Desktop, Mobile, Virtual Desktop, Cloud) Application Packaging Managing application patching/Upgrades Querying and trouble shooting SQL databases and creation of Ad Hoc reports Incident, Problem, Change Management Ad Hoc Project resource (for application specific activities) Vendor/Stakeholder Management Support and development of the Firm’s IT services, with specific focus on quality, stability, security and cost. Work to defined Service Level Agreements, Operational Level Agreements and Key Performance Indicators. Operate in accordance with appropriate industry best practices and standards (eg:ITIL V3, ISO27001 etc) Creation and update of appropriate artifacts (support documentation, policies, standards) to enable and encourage a consistent and effective support performance from the Technical Operations Team and the wider IT Team Providing out of hours support, being named resource on out of hours on call rota for Technical Applications Team Seeks the appropriate information required, from a wide range of sources, on which to make decisions which enhance the value of the team to the business. Knowledge, skills and experience required Demonstrable advanced experience of any of the following applications/technologies: Elite Enterprise, CarpeDiem, Wall Builder / Integration Builder, Workflow Technologies, Sharepoint, Service Now, Exari, Terminal Services, Crystal Reports, iManage Demonstrable aptitude in T-SQL, Management of SQL Servers (2005/2008/2012) and working with ODBC connections Understanding of Windows Server, including but not limited to: Windows Services, Windows Scheduled tasks, Investigating Event Logs / Error Logs Experience of supporting applications running across multiple platforms (Web, Desktop, Virtual Desktop, Mobile) Experience of supporting applications in Cloud Platforms (Azure / AWS) with interest to progress further in this area. Ability to learn and understand new technologies with relative ease and to apply new learning to problem investigation / fault resolution Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same Good communication and interpersonal skills Ability to handle concurrent tasks with appropriate priority Dedicated and responsible with a strong commitment to the assigned task Ability to communicate across a variety of audiences, including business people and other IT Teams Excellent problem solving and trouble shooting skills. In particular the ability to see patterns and solutions where others may not. Personal behaviors and values that nurture openness, honesty, trust, mutual respect and support from all team members in line with service excellence ideals Self-driven and ability to work independently and interact with project teams & Support Teams effectively. Microsoft, ITIL or other appropriate qualifications are desirable. Customer focused with a passion and drive to deliver customer satisfaction and value to the business

Syngenta is one of the world’s leading agriculture companies. Our ambition is to help safely feed the world while taking care of the planet. We aim to improve the sustainability, quality and safety of agriculture with world class science and innovative crop solutions. Our technologies enable millions of farmers around the world to make better use of limited agricultural resources. With 28,000 people in more than 90 countries we are working to transform how crops are grown. Through partnerships, collaboration and The Good Growth Plan we are committed to improving farm productivity, rescuing land from degradation, enhancing biodiversity and revitalizing rural communities. Role purpose Development of e-learning and web based Procurement sites. To manage the knowledge needs of Global Procurement by administering and developing SharePoint and team spaces, acting as a “Knowledge Adviser”. Support the procurement community with e-tools development and knowledge requests. Provide technical expertise to help implement projects. Implement the latest technology to simplify and/or improve processes Accountabilities Maintain a collection of e-learning courses Manage the SharePoint platform for Global Procurement. Ensure the SharePoint sites for the PCOE and Procurement function are effective communication tools, well designed, meet size limits, create new sites if needed. Work with the e-tools specialist to maintain the e-tools service for the global Procurement community. Act as subject matter expert point of contact for guidance on SharePoint, Office 365 applications & procurement eTools. Offer technical assistance in various projects by quickly being able to learn new software & systems. Qualifications Knowledge, experience & capabilities Critical knowledge IT literate in Microsoft applications. Proficient with Adobe Captivate Knowledgeable of Microsoft SharePoint. Basic programming skills. Fast mastery of new software. Established Web design skills Critical technical, professional and personal capabilities Needs to be good communicator to be able to be able to work with clients to move issues to solutions Critical success factors & key challenges Work with novel software and quickly self-learn to deliver quality material. Work with clients to understand their issue and help build a solution. Ability to contribute to a small team & the wider procurement audience. Syngenta will offer Competitive benefits package Up to 31.5 days holiday Good onsite facilities, gym, fitness classes, staff restaurant

You will have the chance to work within a financial services company that have experienced a large amount of growth over the last year. They are looking for a Data Analyst who is willing to get stuck in to a wide range of financial data-sets. You will be joining the well rounded and hard working investment team. There is a lot of opportunity for progression and you will be rewarded for all the hard work you put in. If you're looking to join a supportive team where you can really grow, you should apply today so you don't miss out on this wonderful opportunity. Responsibilities: Carry out in depth analysis of potential acquisitions Develop forecasting models, that will facilitate vital decisions around investments Provide data driven guidance and notes about investments to the senior members of the investment committee Ensure data pipelines are always maintained and operating to standard Ensure continuous development and enhancement of forecasting & other models Carry out reviews of performance forecast against actual performance Requirements Strong coding ability in SQL & Python Strong Excel skills Report writing with SSRS/Tableau Highly numerate (background in maths would be ideal) The Company This job will give the opportunity to grow your career and develop your skills by working alongside industry experts that will provide ongoing support. This company has a client base that spans across multiple continents. They have a really great benefits package which includes an impressive 25 days holiday which increases after length of service, private medical insurance and a generous pension scheme. There are plenty more benefits so get in touch to hear the full package Junior Data Analyst- Central Manchester- Finance - Up to £35,000! Oscar Technology is acting as an Employment Agency in relation to this vacancy.

Arm is looking for summer interns to join our hardware applications engineering team based in Manchester, UK. Hardware Application Engineers provide the front line technical support and training to customers worldwide. Arm products include image signal processors (ISP) for markets like automotive, Internet of Things, drones, teleconferencing and surveillance. ISP is one of the critical components of any camera, sitting right after the image sensor, and converting raw images from the sensor to colourful images that can be viewed and appreciated by a human or used by a computer vision engine. During the internship you will design and simulate a hardware block that will allow our customers to use ISP in a mode that is not natively supported by the standard product. You will receive guidance, help and support from our expert design and application engineers. In collaboration with our Technical Communications team you will create an Application Note that will summarise your design and give customers suggestions on how to deploy it in their products. This position offers an excellent mix of broad technical development with the opportunity to learn the job of hardware applications engineer, which could lead to a permanent role after graduation. It is ideally suited for a person with a passion for digital hardware design who enjoys problem solving and is excited by new challenges each day. What will I be accountable for? Designing a hardware bloc that solves a technical problem that some of our customers are facing. Capturing the technical knowledge and make it available to customers by writing an Application Note. Assisting in testing hardware IP deliverables and provide feedback to design teams prior to release to customers. Helping to capture technical knowledge and making it available as written Application Notes and Knowledge Base Articles. Job Requirements What skills, experience and qualifications do I need? Studying for university degree in Electronic Engineering or similar Developing knowledge of microprocessor architecture, memory systems and interconnect Some experience of hardware description language such as Verilog or VDHL with tools for simulating hardware using test benches Enjoys solving problems Excellent verbal and written communications skills in English Good listening skills Has good organisational skills and is detail-oriented What are the desired skills and experience for this role? Some experience or interest in digital image processing or computer vision Interest in photography Use of a UNIX environment and shell programming/scripting Use of version control systems, such as Git or SVN Core Beliefs At Arm, we are guided by our core beliefs that reflect our unique culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary: We not I Take daily responsibility to make the Global Arm community thrive No individual has the right answer. Brilliance is collective Information is essential, share it Realise that we win when we collaborate — and that everyone misses out when we don’t Passion for progress Our differences are our strength. Widen and mix up the pool of people you connect with Difficult things can take unexpected directions. Stick with it Make feedback positive and expansive, not negative and narrow The essence of progress is that it can’t stop. Grow with it and be responsible for your own progress Be your brilliant self Be quirky not egocentric Recognise the power in saying ‘I don’t know’ Make trust our default position Hold strong opinions lightly With offices around the world, Arm is a diverse organisation of dedicated, innovative and highly talented professionals. By enabling a vibrant, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace. Benefits Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment. Annual Bonus Plan Discretionary Cash Award Group Personal Pension Plan with enhanced company contribution Medical, Travel, Health & Life Insurances Holiday, 25 days annual leave with option to buy an additional 5 days per year Sabbatical, 20 paid days every four-year of service Volunteering, One (1) paid working day each year (TeamARM) Varies by location: cycle to work, free car parking, gym on site, team and social events

QIAGEN Manchester is a world leading centre for molecular diagnostic applications, expanding and enhancing the delivery of life improving diagnostic systems for existing and emerging medical needs focusing in the area of personalized healthcare. The Team: The European Technical Service team of around 30 people is based in different subsidiaries throughout Europe, including in Manchester. We are providing technical support and solutions to our customers in Europe, Middle East & Africa based on their written request and calls to our hotlines. We are looking for a Technical Service Specialist with practical experience of the most frequently used techniques in molecular biology. This experience will enable the Specialist to understand the experimental set up of QIAGEN products and therefore be able to support our customers effectively. The combination of scientific knowledge, multilingual skills and customer support mentality make it a very exciting role. If you are passionate about making improvements in life possible and developing your career in an organization that supports internal progression please send an application Key responsibilities include: Provide prompt, professional, and accurate advisory service to our German-speaking customers as well as our international customers Acquire and apply the constantly changing knowledge in terms of technology, products, and processes Active cooperation in the development of existing and future solutions to further improve our customer service Effective prioritization of existing tasks and their efficient handling in respect to the needs of our customers and the team  Position Requirements  Ph.D. or equivalent substantial experience in molecular biology or genomics Strong wet-lab practical experience of the most frequently used techniques Fluency in German and English is required for this role; any additional European language is a benefit  Personal Requirements Customer-centric mentality as service provider with scientific background Strong communication skills with excellent written skills Exceptional analytical and problem solving skills Pleasure and flexibility in handling constantly changing needs Ability for self-organization in a closely cooperating team

The emphasis is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the IT Department.  The role involves working in a busy and lively office, which at times can be pressurised. The role would ideally suit someone with at least two years’ experience working within a Technical role with good problem solving and excellent people skills.  There is an occasional requirement that the successful candidate be willing to travel to other offices within the UK Firm during the working week.   We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.   Are you looking to return to the workplace after an extended career break?  For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.   Your role Reports to Regional Supervisor Ensuring incidents are updated and customers receive support in a timely manner Second line software and hardware support to customers both office based and remote, including proactive advice and training Maintaining a high level of customer satisfaction across the business  Installation, configuration and administration of desktop and laptop PCs & tablets (including Apple MacBook’s), printer hardware, & mobility devices (Apple) remote tools Cable Management – Physical and admin Occasional travel to other UK offices to provide holiday/sickness cover Emphasis on taking initiative whilst following procedures and working with systems and processes Responsible for providing an extremely high level customer focused On-site support service to all members of the firm Event IT Support required onsite/offsite  Dealing with Major Incidents & Problem Management escalations  Regular liaison with hardware maintenance company to ensure equipment is repaired in accordance with maintenance agreement Regular liaison with internal and external technical/network engineers when necessary Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Your work, your choice   At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.   Location: Manchester Work pattern: Permanent / Full time Working hours: Mon-Fri 09:00-17:30    Your professional experience   Applicants should have a knowledge and understanding of the following key applications and hardware:  Microsoft Windows 8.1/10  MAC El Capitan OS Microsoft Office 2010/2013  Microsoft Internet Explorer  Skype for Business 2013 Your service line: Internal Services    At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.    Personal independence   Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm.  The recruitment team will provide further detail as you progress through the recruitment process.  

Selfridges today is more than just the sum of its products - it's a shopping experience that promises to surprise, amaze and amuse its customers by delivering extraordinary customer experiences. Our people are central to us achieving this. Role Responsibility We are looking for a Computer Service Desk Support Analyst on a full-time basis (required to work every weekend and 3 week days, per week) This is a technical internal customer facing role, responsible for the handling of inbound technical calls for all Front of House IT hardware and software related issues. Responsible for the delivery of the day to day on-site front and back office support requirements at Selfridges Stores. First point of contact and support for any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software). Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with. 1 st  & 2 nd  line support of PC and Mac issues 2 nd  line support of instore EPOS systems. IT Liaison with Senior Store Management person. 2 nd  line support for iPhones, iPads and other mobile devices. Ensure the day to day operational tasks that are necessary to provide a stable and robust environment are performed. Effective ownership and communication of open service impacting issues. Continue learning and training, keeping abreast of developments and innovation within their field Provide support and coaching as required to other team members less experienced in the nominated technical and / or functional areas. Implement the effective and timely transfer of support issues from 2 nd  line to 1 st  line or 3 rd  line as appropriate. Identify trends and root cause in driving improvements or upgrades as necessary. Delivery of own performance against SLA, attaining agreed metrics for all services. Participation in IT projects and ensure capability to support changes post go live. Participation in all areas of ITIL processes, both reactive and proactive, to ensure a seamless service Compliance with business and IS quality management, risk management, security policies and procedures Occasional travel to regional stores and sites. Deliver own performance in-order to achieve / exceed agreed individual targets. Ensure SLA targets are met by following Incident Management and Escalation processes. Actively own and drive personal development and career planning Drive improved first time customer fix within the Front of House team by the achievement of individual targets. Provide IS users with updates on the status of raised incidents and service requests. To increase the ability to resolve issues across the service desk team by proactively sharing technical knowledge, creating new documentation where appropriate. To actively reduce the number of incidents into the both Service Desk and Front of House Team by highlighting incident trends and potential problems. To support the transition of new services or service changes by adhering to new process changes or amendments. To support the achievement of customer satisfaction ratings and the reduction of call escalations, by regularly updating customers on call progress To share information on trends/new issues/increases, proactively contributing to continuous service improvement through identification of process improvements and problem prevention; Ensuring that all activities are performed at a consistently high standard with minimal risk to the Selfridges & Co. and Brown Thomas business and that opportunities to improve services and processes are identified and actioned. The Ideal Candidate KEY COMPETENCIES: Excellent understanding of service delivery processes Experience of VIP Support and the associated pressures and urgency Providing a personal service to VIP’s off site and in personal spaces. Experience in a similar role Proven track record of customer satisfaction Operational support experience ITIL awareness Strong Customer Service Skills Process and Procedure experience (development and implementation) Experience of operating with a high level of autonomy MS Office 2010, 2013 & 265 Familiarity of MS Exchange Server Email and Microsoft Outlook Windows 8.1 and 10 MacOS 10.13+ Software deployment and management via SCCM / Jamf Pro PC & Mac hardware, peripheral commissioning and setup Strong Printing skills, Ricoh, HP /scanning troubleshooting skills PC & Mac Diagnostics and fault finding. Basic Networking Skills including patching, Virus management and Cleanup. Experience of a computerised call logging application Remote control and remote access product sets Mobile technology (iPhone, iPad) EPOS and retail Till systems PED / PDQ Experience Video Conferencing Projectors, TV, Audio Systems, AppleTV Experience in a similar role Experience of working in a fast paced and creative retail environment  DESIRABLE PRODUCT KNOWLEDGE: Windows Defender Symantec antivirus. General knowledge of Windows applications Adobe Creative Cloud suite, Photoshop. Vectorworks SketchUp Parallels. Preferably knowledge of one or more of the following: Autocad, Hyperion/essbase, Ghost, Coda, Malware and Virus cleanup tools Skilled in problem diagnosis and resolution Excellent communication and interpersonal skills Customer focused Strong sense of ownership and ability to follow tasks through to completion Strong analytical skills and decision-making skills Excellent planning and organisation skills Logical Approach to Problem Solving Dealing with unexpected issues with little preparation. Technical Front of House experience in a fast moving, complex IT Department. Knowledge of ITIL v3 and experience of working in an IT operations environment CompTIA A+ desired. CompTIA N+ desired. Cisco qualifications desired. Substantial  experience in a similar role Experience of working in a fast paced and creative retail environment MS Office Lotus Notes or Microsoft mail Windows XP Client or later Thin Client technology PC hardware, peripheral commissioning and setup Networking Skills including TCP/IP, switches, patching, etc. Mobile technology User account administration experience Experiences of websites, use of documentation and processes Ability to multitask and work on own initiatives Strong customer service skills and excellent telephone manner. Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders Excellent problem solving skills Strong written and verbal communication skills Good Team Player Experience with development of new processes and procedure. Advanced troubleshooting skills Experience in a similar role Experience of working in a fast paced and creative retail environment About the Company We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other. We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability.  In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for. Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this.  As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work.

The emphasis is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the IT Department. The role involves working in a busy and lively office, which at times can be pressurised. The role would ideally suit someone with at least two years’ experience working within a Technical role with good problem solving and excellent people skills.  There is an occasional requirement that the successful candidate be willing to travel to other offices within the UK Firm during the working week.  We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.  Are you looking to return to the workplace after an extended career break?  For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.  Your role Reports to Regional Supervisor Ensuring incidents are updated and customers receive support in a timely manner Second line software and hardware support to customers both office based and remote, including proactive advice and training Maintaining a high level of customer satisfaction across the business  Installation, configuration and administration of desktop and laptop PCs & tablets (including Apple MacBook’s), printer hardware, & mobility devices (Apple) remote tools Cable Management – Physical and admin Occasional travel to other UK offices to provide holiday/sickness cover Emphasis on taking initiative whilst following procedures and working with systems and processes Responsible for providing an extremely high level customer focused On-site support service to all members of the firm Event IT Support required onsite/offsite  Dealing with Major Incidents & Problem Management escalations  Regular liaison with hardware maintenance company to ensure equipment is repaired in accordance with maintenance agreement Regular liaison with internal and external technical/network engineers when necessary Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.  Location: Manchester Work pattern: Permanent / Full time Working hours: Mon-Fri 09:00-17:30   Your professional experience   Applicants should have a knowledge and understanding of the following key applications and hardware:  Microsoft Windows 8.1/10  MAC El Capitan OS Microsoft Office 2010/2013  Microsoft Internet Explorer  Skype for Business 2013 Your service line: Internal Services  At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.   Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm.  The recruitment team will provide further detail as you progress through the recruitment process.  

To provide high quality customer service and specialist technical support on the Vodafone Broadband platform. Undertaking detailed technical fault diagnostics and resolution to meet company service level agreements for business and residential xDSL and Voice services.   What will you be doing?   Responding to faults raised via Vodafone ticket management system within target times to ensure that department service levels and key performance indicators are achieved. You will also ensure that problems identified during day to day activities are shared and owned to resolution as part of business continuous improvement. Most of the work will be Taking ownership of restoring service using extensive technical knowledge and experience or drive resolution through other Vodafone agencies, suppliers, and support Major Incident teams in resolving complex faults.   What’s needed?     Knowledge of Openreach network, exchange equipment and systems. Experience in a DSL 2nd line faults environment. You will need to be eligible for SC clearance to be considered for this vacancy Exposure to telephone exchange equipment testing    Ideally, you will have the following Technical Knowledge:     Detailed knowledge of DSL related technologies including FTTx, PPP and an understanding of TR-69/ACS. Knowledge of ISP networks including BNG/BRAS and AAA/RADIUS. CCNA, JNCIA  or equivalent Networking qualifications desirable although not essential.  What’s in it for you? Great reward with a competitive basic.  You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best! Love to travel?  28 days holiday + bank holidays (option to buy or sell 5!) plus leading travel brand discounts. Planning for the Future?  Get a head start with our fantastic contribution matching pension scheme or our award winning maternity policy. Are charities close to your heart?  3 paid leave days for charity projects of your choice and matched fundraising. Looking to Learn?  Develop a career on your terms with the Vodafone University. Love to Shop?  Enjoy discounts with the UK’s best-known brands, restaurants and days out with the family. What about your phone?  Great discounts available for you, your family and your friends! Want more me time?  Thrive at Vodafone, a tool to help you find a balance for your health and wellbeing.

Cloud Technology Solutions (CTS) is the largest dedicated Google Cloud practice in Europe and one of the world’s leading cloud transformation experts. We offer a unique full stack Google Cloud solution for businesses, encompassing cloud migration, transformative working and IT infrastructure, through to machine learning, big data and app development. We are trusted by many well-known businesses, government and education establishments around the world. We have recently appeared in Deloitte’s UK Tech Fast 50, Sunday Times Top Track 100, and gained recognition within Deloitte Fast 500 EMEA and Northern Tech awards. We have a brilliant team of more than 170 people in offices in Manchester, Edinburgh, Maarssen and Frankfurt, as well as across our globally remote workforce. But we’re still growing, and that means we need more brilliant people who share our ambition to join our team. Role Overview: Our People Operations Team works closely together to create a fantastic employee experience from the moment a candidate first applies. We are looking for an enthusiastic and highly motivated Talent Acquisition Specialist to work alongside our Talent Acquisition Partner to recruit talented individuals into the business. You will play a key role in supporting the rapid growth business plans across all of our locations (UK, Holland and USA).  The role will require a good understanding of the IT industry, as well as the ability to discuss technical role requirements with candidates. Aside from day to day recruitment, you will be expected to support the planning of talent acquisition projects such as placements, graduate schemes, careers fairs and other ideas you can bring to the table - creativity and innovation is strongly encouraged!  Responsibilities: Manage the recruitment process from start to finish, including stakeholder management, candidate and agency management. Work with a variety of stakeholders and using different methods to attract talented individuals into a number of varied departments. Provide a great experience to candidates throughout the interview and offer process Support the rapid growth plans of our business by building talent pools and pipeline of future stars by supporting on graduate, placement and internship programmes.  A continuous improvement approach to talent attraction; looking for new recruitment innovations and working alongside the Talent Acquisition Partner on relevant projects. Attend careers events and represent the brand as an employer of choice within the sector. Build positive relationships with local universities. Key Skills: 2+ consistent years of IT recruitment experience (permanent recruitment ideally) Able to prioritise workload during busier periods Approachable and adaptable, with experience in stakeholder management. Calm and organised, able to manage multi-faceted fast paced projects. Always acts with integrity and confidentiality.  Excellent communications skills Desirable Skills: Previous exposure to talent acquisition projects and attraction campaigns Analytical and problem-solving in nature with the confidence to question historical processes Creative “outside of the box” approach to problem solving Location: Central Manchester Head Office - close to Spring Gardens and walking distance to all City Centre public transport links. Perks: Competitive Salary Comprehensive private healthcare plan Company contributed pension Located in the heart of Manchester City Centre Opportunities for regular flexible working when appropriate Unlimited paid holiday (no annual allowance) and your birthday off Breakout areas within a modern and fun office environment Discounted gym membership Childcare vouchers Work within a collaborative team to accelerate your learning Quarterly company meetings, and a summer ‘kick-off’ annual event Regular opportunities to attain industry recognised training and certifications Opportunity to develop within a fast growing tech business with ambitious year on year growth trajectory    At CTS, we look after each other and support everyone on our team. We’re proud of our people-centred culture; our diversity brings us  innovation and our commitment to inclusion drives us forward. If you fancy joining one of our teams, get in touch today.

Digital Audit graduate programme Our graduate training programme is underpinned by a development framework that broadens and deepens your knowledge. In addition to studying for your professional qualification, you'll learn from hands-on coaching and an outstanding variety of work, picking up business, personal and technical skills you can use across the network, and throughout your career. Digital Audit A key part of our purpose is building trust in society. We provide decision makers with information they can trust and give our clients confidence in an unpredictable world. We use cutting-edge technology to provide market-leading services for our clients, both in person and virtually. There are 2 sides to Digital Audit : Auditing Digital  : You’ll be Auditing our client’s technology to give them assurance that security and controls are in place. This includes infrastructure, Cloud, and applications. You’ll gain an understanding of end to end processes and how business applications are utilised, controlled and optimised. Digital Auditing  : You’ll be using our latest tools to help digitise the way we deliver audits through automation, AI, data analytics and innovation. As well as using PwC developed tools and industry leading software to audit our clients. Digital Audit will give you a unique opportunity to experience all aspects of the Audit from finance to technology. You'll develop a strong understanding of the role that digital plays in the modern day audit and how new technologies are deployed and controlled within business. As a new Digital Audit graduate, you'll provide the link between finance and IT. you'll spend a proportion of your year working as part of the Audit financial team and the remainder within Digital Audit. In practice, you'll understand and test IT systems and controls, deliver technology enabled audit including the latest on advanced analytics, process control and automation and the use of innovative tools. Our culture drives success, both ours and yours. It gives us a sustainable advantage. We want to create an environment where our employees feel empowered to work in a way that works for our clients, teams, and you personally. It’s not only about working hard, but working smarter and being agile to deliver exceptional client service whilst balancing work and life. What you’ll do On our Digital Audit programme, you'll spend time working on the financial side of the Audit and within Digital Audit, focussing on the IT systems and controls. You’ll have the opportunity to work with a variety of clients, industries and technologies. You'll be hands-on straight away, working at client sites or virtually from one of our PwC offices. You’ll need to be a people person, tenacious and resilient. You’ll have exposure to contacts such as financial controllers, heads of IT or finance directors to understand and test IT systems and controls. You’ll be checking IT systems to ensure they are appropriately controlled by management and to check that data produced is accurate, highlighting and questioning any differences. It's investigative work where you’ll regularly speak with clients, using in-person meetings or leading-edge collaborative technology. You’ll be part of a variety of teams, taking real responsibility for the work you do. Above all, your work is client focused, which can mean travelling to client sites and will involve working to deadlines. This often requires working longer hours to meet the needs of the client. It’s hard work but rewarding. You'll also be studying towards your chartered accountancy qualification, in addition to benefiting from a training programme created by our learning and development specialists. You do not need to be a technology expert as we will give you all the technology training required for your role. What you get out of it is the opportunity to build the skills and experience that can open many doors to you, taking your career in whatever direction you choose. Work with our prestigious client list and you’ll develop the business skills, knowledge and relationships you need to do well in a career that’s about so much more than numbers. You’ll go beyond the obvious and develop real insights into a client’s markets, technology, people and management, as well as its finances. What you’ll gain In addition to on the job experience around process, risk, IT and controls, your role in Audit will also provide you with the opportunity to study towards the Chartered Accountant (ACA) qualification. What you need to get in You'll need to have or be on course for a 2.1 degree or above in any subject The PwC Deal We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package. Diversity and inclusion We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential.

Software Technologies We use a range of different software technologies for our projects including Java, Spring, Hibernate, JavaScript, MySQL, Cordova, Android and iOS. It is likely that you will get involved in most or all of these technologies during your time working at the Health eResearch Centre. To ensure that the software we develop is of high quality we use a range of techniques including unit, integration and system testing and peer code review. You will be required to work across the whole software lifecycle to deliver innovative software systems for a range of projects. What You’ll Need We are seeking talented software engineers to apply their skills to the further development of innovative healthcare projects. You will have a passion for technology and developing software combined with a genuine enthusiasm to make a difference to the health and well-being of the population. You will also work on a range of other projects related to mobile health and the software developed will include both mobile and web-based applications. These posts are based at the University of Manchester in the Centre for Health Informatics working in the Connected Health Team. Rewards and Benefits Working at a large successful university brings with it a range of benefits including competitive pension scheme, generous holiday allowance plus 4 closure days and training and development opportunities. The working environment is flexible and friendly including flexi-time. Part-time or job share would be considered for the right candidate. As an equal opportunities employer we welcome applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status.  All appointments will be made on merit. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies Enquiries about vacancy shortlisting and interviews: Name: Pauline Whelan Email:  pauline.whelan@manchester.ac.uk Technical support: Email:  universityofmanchester@helpmeapply.co.uk Tel:      0161 850 2004 General enquiries: Email:  hrservices@manchester.ac.uk Tel:      0161 275 4499 This vacancy will close for applications at midnight on the closing date. Closing Date (DD-MM-YYYY) :  02/01/2020

Our graduate training programme is underpinned by a development framework that broadens and deepens your knowledge. You'll learn from hands-on coaching and an outstanding variety of work, picking up business, personal and technical skills you can use across the network, and throughout your career. Technology We recognise that to bring value to our clients, we need to provide the best advice around technological innovation. With us, you’ll be at the forefront of new initiatives and explore emerging technologies and trends to help our clients unlock their potential, protect their businesses, provide insight and help steer strategy. Technology Risk Technology impacts every aspect of our lives. From the way schools and universities educate, how we interact socially, how we store information, how we shop, to how businesses operate; Technology drives almost every aspect of the way the modern world operates. Managing Technology Risk, establishing confidence and integrity in the technologies that enable businesses to operate is vital, especially in the digital world. Leaders of organisations need to have trust that they are using their technology effectively to trust and rely upon it as they run their businesses. And they need to know how they secure their systems and data from error, failure or attack to make sure their businesses can keep working effectively in a 24/7 world. Without trust, customers may not want to hand over their details to buy from you; and suppliers are less likely to supply goods and services to you. We help our clients build trust in their technology, to have the confidence to rely on it as part of the modern global and digital business landscape. We work with our clients to create a technology strategy that is fit for the digital age. And, we then help them implement systems, processes and controls that strengthen their IT resilience to support how technology enables effective business operations. What you'll do You will be working to help organisations manage the risks and opportunities associated with their technology. This covers all aspects of technology, including: Advising on how to set an IT strategy fit for their business in the digital world Reviewing and improving how projects and transformations are delivered Assuring how IT systems are controlled and optimised Advising how to make IT organisations more effective Helping clients understand the opportunities from emerging technology. You’ll have opportunities to work across industry sectors and across the UK to provide IT assurance and advice to clients on their IT risks. This could be as part of audit teams delivering assurance over key IT systems, or providing advice to the IT and business leaders on the processes and controls that can build trust in their technology. What you’ll need You'll need to have or be on course for a 2.1. degree or above in any subject. We determine whether you're on course for a 2.1. based on the grades you achieved in your last completed year of academic study. The subject of your degree is not important; however, you'll need to demonstrate a passion for a career in technology and how organisations use it. The PwC Deal We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.​ Diversity and inclusion We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential. 

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Global Technology Support Centre (GTSC) Analyst to join our team in Manchester. The Global Technology Support Centre at Latham & Watkins operates to the highest standards measuring success through Key Performance Indicators like: First Call Resolution which is consistently over 70% CSAT - 93% of all customer surveys returned are positive This is a true reflection of the expertise and quality upheld by our GTSC analysts, so if you consider yourself to be an expert in your field and hold customer service at the heart of what you do, then please get in touch as we’d like to have you as part of our dynamic team! You will be working within a follow-the-sun support model alongside colleagues in Los Angeles and will be expected to provide expert technology support to our lawyers, paralegals and staff across all of our global offices via telephone, email, chat and remote access systems with an emphasis on quality over quantity – this isn’t a ‘log and flog’ Servicedesk, we want our issues and requests to be resolved at the first call as often as possible. Responsibilities and duties will include: First & Secondline support to Latham employees using various firm applications and systems, including Windows 10, MS Office 2016, iManage, Litera Change Pro, DTE and Adobe Acrobat Handling escalations from Technology teams located in each of our global offices Logging and tracking all support requests in our Service Management Toolset (ServiceNow) Incident Response Management for major incidents experienced across the firm Providing remote access support including wireless connectivity, RSA tokens, VPN and VDI Services Supporting mobile collaboration using Blackberry Work apps Responding to hardware questions and problems involving desktop computers, laptops, printers, smartphones, multi-function devices and Cisco phones A key to Latham’s success and our continued ability to deliver the highest quality service to our clients is our “one-firm” culture – a spirit of teamwork and shared commitment to quality across our offices worldwide that has long distinguished Latham from other law firms. Join our team if you: Are passionate about customer service and emerging technology Are process driven, with a focus on continual service improvement through quality assurance Are talented at root cause analysis with excellent attention to detail Have excellent communication skills both verbally and written Are driven by results and customer satisfaction And have: Experience working within a technical support function An ITIL v3 Qualification or have worked within the ITIL v3 Framework in a previous role The below are desirable but not essential: Experience in an ITIL v3 Service Management toolset (Servicenow preferably) A degree in Computer Science or Information Systems Fluent in either French or German Please note, the hours for this role will be between 1:00 PM to 9:00 PM, Monday through Friday. We encourage you to apply! Successful candidates will not only be provided with an outstanding opportunity, which includes continuous development via our in-house training system, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes health insurance as well as group income protection and life assurance, a pension plan, wellness programs, employee discounts and more. Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Be at the centre of an exciting, digitally-enabled future at one of the UK’s largest Acute Trusts. On 1 October 2017, Manchester University NHS Foundation Trust (MFT) was created from the merger of Central Manchester University Hospitals NHS Foundation Trust (CMFT) and University Hospital of South Manchester NHS Foundation Trust (UHSM). The merger was founded on a desire to deliver significant improvements in health outcomes and healthcare for the people of Manchester and the surrounding areas. We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine. The Trust comprises of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. Our vision is to improve the health and quality of life of our diverse population by building an organisation that: Excels in quality, safety, patient experience, research, innovation and teaching Attracts, develops and retains great people Is recognised internationally as a leading healthcare provider Did we mention these are exciting times? The MFT Group Informatics service must respond quickly and flexibly to the demands of this new organisation, ensuring that we provide multiple services fit for purpose, whilst evolving our capability and tools to deliver an ambitious transformation change programme for the future. This exciting post will provide an opportunity for you to help develop, support and drive forward the Group Informatics service within the Technology function. The Group Informatics Technology Function is responsible for the delivery of technical IT services to MFT. It provides technical expertise to maintain the IT Infrastructure to support our clinical and corporate applications. Technology teams are separated into the following service areas: IT Operations IT Infrastructure Applications Software Development The IT Operations team are looking to recruit IT Support Staff who will be able to make a significant contribution within a demanding support environment. An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of Senior IT Technician. You will be part of an energetic, experienced and innovative support team constantly developing and implementing existing and new technology. You will be directly involved in the Trust’s efforts to provide the best IT services across a wide variety of specialist hospitals. Reporting to the IT Support Manager, you will ensure SLA's are proactively managed and maintained to the highest possible standards. The scope & volume of work requires proven technical skills and ensuring a highly organised approach to the operational delivery of end-user devices. You will need to be forward-looking and have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and high-quality customer service skills. It is important that the post holder is able to multi-task and work under pressure as well as deal with any emergency situations which may arise.